ReputationDefender is looking for a sales professional that is able to thrive in a startup environment that is fast paced, competitive and constantly changing.
ReputationDefender®, provides online reputation and digital privacy solutions for individuals and businesses.
As a Sales Account Manager, you will be responsible for overseeing progress on client accounts, maintaining customer satisfaction, finding solutions to any concerns presented by the client, and proactively looking out for the client’s best interests as they relate to the account in question.
The Sales Account Manager will be the primary customer-facing representative of Reputation.com. The ideal candidate must be able to:
Manage, develop, and maintain portfolio of 400-500 accounts representing approximately $1.5M.
Understand, position, and sell the portfolio of ReputationDefender products and services.
Develop and maintain a quality pipeline of services and opportunities within the targeted account area.
Assist clients with the on-boarding process, which includes understanding the client’s objectives, collecting client information, and ensuring that fulfillment teams have sufficient materials to achieve the client’s objectives.
Provide technical/functional support, advice, and SEO/online reputation best practices to customers and prospective clients.
Liaise with the Publishing and Editorial, Product Management, and Advanced Client Solutions teams to ensure the client’s needs are met and to identify new opportunities.
Find and develop new cross-sell and upsell opportunities that best fit the customer’s needs through their engagement
Ensure successful delivery of client solutions throughout each account’s lifespan.
Thrive in a busy work environment with a high volume of tasks.
Make a minimum required number of outbound calls to current ReputationDefender’s clients.
In real time, accurately track and record customer communications in Salesforce.
Be a positive contributor to the team, in order to maximize Reputation Defender, LLC’s short and long-term revenue targets.
Strong computer literacy and product or technical expertise in online privacy, SEO, and social media
Strong consulting, written and verbal communication skills
Track record of success in a fast-paced, independent account management role
Past history of consistent quota attainment
Immediate responsiveness to all internal and external inquiries, ability to multitask
Strong analytical, problem-solving, negotiation and organizational skills
Willingness to do whatever it takes to get the job done and help colleagues
Enthusiasm for learning new topics and sharing knowledge with others
Gather feedback from customers and relaying the information to management in order to improve ReputationDefender’s products and services
Represent Reputation.com with a high degree of integrity and trustworthiness
The Sales Account Manager will be expected to work scheduled shifts within ReputationDefender’s phone availability window.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.