Are you sales driven and customer focused? Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer’s experience? Do you have the ability to handle difficult situations, with great tact and charm?
The Rental Sales Specialist is fast paced, sales driven, inbound call canter position allowing you the ability to work from home. You will interact with customers at a number of locations (on airport and off airport) across North America and provide assistance with their car rental through a live video interaction.
This is a full time position - you must be flexible to work any shift including days, evenings, weekends and holidays!
Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. Your commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.
Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.
Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.
Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.
Protect company assets through adherence to company policies and procedures.
Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
This department operates 7 days per week with extended hours. Overtime may be mandatory or voluntary based on call volume.
Applicants must have excellent customer service skills, excellent verbal communication skills
Minimum 1 year sales and customer service experience required
Proficient in navigation of computer applications and possess typing proficiency
Ability to project a professional appearance
Ability to effectively engage in verbal interaction with customers from diverse backgrounds
Ability to read and understand driving directions and maps