- High School Diploma or GED
- Data Entry
- Customer Service
- Microsoft Office
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 40 years as a family-owned business, SMI considers its employees part of an extended family. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 600 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
The Customer Service Representative is responsible for receiving calls from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned.
Must maintain a general understanding of policies and procedures
Possess strong oral and written communications skills
Knowledgeable in modern office practices, procedures, and equipment
Exhibit excellent Interpersonal skills using tact, patience, and courtesy
High School Diploma or equivalent required
At least one-year prior experience in an area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
Must be proficient in data entry skills including keyboard, mouse and 10 keypad
Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
Basic knowledge of Microsoft Office
Hours/Shifts vary and will include nights and weekends.
Pay begins at $11.25/hr and increases to $11.50/hr, after a 90-day probationary period.
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well