- High School Diploma or GED
- Communication Skills
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Under general supervision, responsible for receiving calls for emergencies, police and fire service, radio dispatching police and fire to calls for service, and entering accurate and concise data into the Computer Aided Dispatch computer system. This is the intermediate-level class in the Emergency Communications Operator series, and is distinguished from Level I by the ability to perform the majority of the duties assigned with only general supervision and occasional instruction or assistance. A high degree of accuracy is required at all times. Incumbents in this classification must maintain constant awareness of the consequences of error.
Answers emergency and non-emergency calls at the Police Station.
Gathers information from callers including nature, severity, location and status of emergencies.
Assesses need for response and dispatches services accordingly.
Assists Police Officers by relaying information regarding calls for service.
Documents and corrects 911 location premise errors in CAD (Computer Aided Dispatch).
Enters data and maintains CAD for alarm permits and cautionary information in alert files.
Notifies appropriate entities related to problems or complaints under their jurisdiction.
Enters, maintains, updates and researches information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.
Researches and responds to inquiries from other law enforcement agencies and departments.
Performs crisis intervention with distraught callers during high risk situations until appropriate emergency field units arrive on scene.
Prepares clear and concise records and reports with comprehensive documentation in CAD (Computer Aided Dispatch) system.
Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles and other property; verifies warrants or reports of stolen property.
Maintains constant awareness of status of mobile units and updates information as it changes.
Maintains, updates, and accesses various logs and computer data files for all officer activities (incident reports, stolen or repossessed property logs, maps, shift logs, etc.)
Performs other duties as assigned.
Education, training and Experience Guidelines
High school diploma or equivalent. Three (3) years full-time experience in public safety telecommunications as a radio dispatcher and/or E911 call taker.
The operations of an Emergency Communications Center.
Basic criminal classifications and civil situations.
Basic report preparation; writing and record keeping.
Emergency response practices and procedures.
TCIC/NCIC and TLETS/NLETS rules, regulations, and requirements.
Methods, practices and procedures for responding to and dispatching emergency services utilizing computer aided dispatch system.
Computers and related equipment, hardware and software for researching, retrieving, and maintaining a variety of informational and tracking databases.
City policies and procedures.
Oral and Written communication.
Analyzing complex situations and coordinating appropriate responses.
Providing clear and concise verbal instructions in an emergency situation.
Handling conflict and uncertain situations.
Using standard office and dispatch equipment, computer equipment, CAD and other software applications.
Comprehending and applying applicable laws, codes and regulations.
Working in close quarters and able to wear telephone/radio headset.
Working under stress and using sound judgment in emergencies.
Being assertive and calm in soliciting information from distressed callers.
Performing multiple tasks simultaneously.
Typing at a speed necessary for successful job performance.
Learning and communicating emergency pre-arrival instructions (police and fire).
Establishing and maintaining effective working relationships with City employees, other law enforcement and fire agencies, community members and the general public.
LICENSES AND CERTIFICATION REQUIREMENTS
Intermediate Telecommunicator Certificate
TLETS/NLETS Operators certificate preferred
TCIC/NCIC Operators certificate
Must obtain Telecommunicator License within 1 year of employment
Current Emergency Fire Dispatch (EFD) certificate preferred
Note: Out of state certifications equivalents will be accepted but must be converted to Texas certification within one year from date of hire.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking, use of foot controls. Frequent repetitive motion such as typing, data entry and extended vision of monitors. Work area is kept cool for computers. There is constant exposure to radio noise & dust.
Applicants for this classification series should be aware that any offer of employment is conditional upon the applicant passing: (1) hearing test, (2) drug screening (3) comprehensive criminal history background check, (4) medical examination, and (5) Psychological Evaluation.
Hiring Range: $20.74 to $24.37
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !