Treatment Coordinator

Affinity Dental - Queen Creek, AZ (30+ days ago)

Fee-for-service and PPO based private practice in Queen Creek seeking a full time treatment coordinator for immediate hire.

The Treatment Coordinator is a vital member of the dental team and advocate for patients. The role is essential in securing treatment plans and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists the Office Manager in production goals and participates in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required.


  • Explain the treatment plan, address patient concerns and answer any questions
  • Work with clinical team to efficiently communicate high priority dental concerns, appropriate appointment scheduling, and patient preparation for scheduled procedures.
  • Assist the patient in prioritizing thetreatmentand establish a plan for scheduling and payment.
  • Build trust, and understand the patient’s objectives
  • Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
  • Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
  • Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
  • Bill dental insurance, post payments, and claim estimations as required.
  • Oversee and organize all specialist correspondence to ensure patient follow-up and scheduling coordinated visits related totreatmentcompletion with specialist office.
  • Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options. Care Credit experience preferred.
  • Track patient accounts receivable and outstanding balances to ensure timely payment.
  • Assist in Practice’s collections protocol for all outstanding balances.
  • Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
  • Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
  • Greet and check patients in and out before and aftertreatment.
  • Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
  • Perform general office duties and other duties as required.

Minimum Qualifications

  • Previous Front Office Dental experience required.
  • Computer proficiency and the ability to learn new programs to include Microsoft Office & Google Suite.
  • Knowledge and experience with dentaltreatmentplans and insurance requirements preferred.
  • Former Dentrix experience preferred.
  • Prior dental assisting experience helpful.
  • Availability Monday through Friday 36-40 hours per week

Job Type: Full-time

Salary: $18.00 to $22.00 /hour

Job Type: Full-time

Salary: $18.00 to $22.00 /hour


  • Dental: 3 years (Required)


  • Queen Creek, AZ 85142 (Required)

Work authorization:

  • United States (Required)