Full-timeEstimated: $30,000 - $38,000 a year
- Software troubleshooting
- Customer service
- High school diploma or GED
Full Job Description
Manage IR Service Desk phones/emails. Resolve customers issues remotely by walking customers though resolution or performing a remote control session to assist. Issues requiring escalation require documentation of all troubleshooting steps taken. Emphasis on first call resolution and customer service to get customer issues resolved.
Experience and Education High school graduation or GED equivalent and four (4) years experience in computer environment including at least two (2) years experience providing technical computer support to customers.
Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications.
Monitors pending requests to ensure prompt resolution of client problems.
Maintains records and status of activities.
Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications.
Resolves occasional computer, telecommunications, or systems problems on-site.
Follows-up on resolved client contacts.
Performs other duties as assigned.
Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.