Student Services Specialist

East Carolina University - Greenville, NC4.4

Manage an Area Housing Office – The Housing Services Manager serves as the supervisor to the neighborhood services and conference student staff who are responsible for check-ins, room changes, withdrawals, safety inspections, neighborhood no-show reports, checkouts, room condition reports and summer school, and conference activities. The manager is knowledgeable of university main frame in order to interpret queries and reports. This is a highly visible position, which involves a great deal of public contact, both with other agencies inside the university and with students and their parents. The Neighborhood Service Manager has on-call responsibilities and is considered an essential team member for issues related to housing assignments, and administrative actions including removal and re-assignments of residents. The Manager assures that all records necessary for operating the residence halls are accurate and protected including administrative, safety inspection reports, rosters, key codes, room conditions reports, key registration cards, phone numbers, etc.

Manage the Facilities Program – The Manager supervises the safety inspections process. This involves creating training manuals, training staff on the inspection process scheduling and implementation of the process and follow-up on the removal of all violations. The Manager will ensure that the process is followed so that a safe residence hall environment is provided. The Manager determines whether an item is a chargeable damage and initiates the bill and determines procedures for charge and review. The Manager can grant appeal and provide amount and reason for credit and party to be credited or deny and pass-on reason for denial for further possible appeal to the Assistant Director for Administration. The Manager will respond to situations when on call and during office hours. The Manager will differentiate between routine and emergency maintenance problems and take appropriate action such as dispatching locksmiths, housekeepers and various facilities personnel. Then Manager will recommend standards for quality and quantity of custodial work to the Housekeeping Supervisor and ensure needs are met for conference participants and special guests. The Manager will respond to the resident’s compliant and conduct follow-up with Housekeeping and Facilities supervisors to ensure corrective action has been taken. The Manager will ensure room keys, building door keys, master keys, vendor keys and special conference keys are issued and returned; locks changes; and keys replaced. The Manager assures accurate record keeping for those tasks and initiates billing accordingly.

Supervision- The Manager hires, trains, schedules and evaluates a student staff of 10-12 student employees, one graduate assistant or upperclassman, 8-10 conference staff. The Neighborhood Service Manager acts as a trainer to the service office and conference staff developing and interpreting policy and procedure as well as creating training manuals and training sessions for student and two professional staff (6-8 weeks in the summer) on issues related to summer school and summer conference housing. The Manager serves as a resource for students and parents, Residence Hall Coordinators and Resident Advisors and responds to complaints and suggestions regarding the general operation of the faculties and is a knowledgeable consultant concerning university supported services and programs such as help-desks, computer labs, registration sites, one-card operations, dining,parking, vending, RESNET, laundry services, Housing and Student Life programming, etc.

Manage Conference Program – The Neighborhood Service Manager coordinates the summer conference program. He/she is responsible for training, policy development, creating manuals and procedures, contract development, implementation, and billing. This includes meeting with conference directors, assigning space, acting as liaison with housekeeping, dining, parking and traffic and the summer building improvement team. The Manager will represent Housing and dining in meetings with conference directors to assess their needs for summer camps and conferences including special requests. The Manager will develop the contract and any revisions for the conference. The Manager will assign appropriate space and issue work requests to facilities and housekeeping for appropriate services. The Manager will inform Dining of special needs, the conference dates and numbers of participants and meal cards requested. The Manager will communicate regularly and meet weekly with the Housekeeping and Facilities supervisors to discuss scheduling of services. The Manager will respond to the needs of the conference and any complaints during their stay and will initiate the bill at the conclusion of the conference.

The Manager may serve on various Housing and Student Life committees and assists with special UHS projects and activities as requested.

Minimum Education/Experience
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

Preferred Experience, Skills, Training/Education
License or Certification required by the Department

Special Instructions to Applicant
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Job Open Date 10/29/2018
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 11/14/2018
Open Until Filled No
Quick Link for Direct Access to Posting
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to Our office is available to provide assistance from 8:00-5:00 EST.