Customer Clinical Support Specialist (Second Shift 11AM until 8:00PM EST)
Home Health & Hospice Billing Software Support
Location: May work remotely
*****This position requires home health or hospice experience *****
Who we are:
Based just outside of Atlanta, Brightree’s team of more than 500 employees is thinking, creating and challenging ourselves to better serve our patients and customers. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.
Why work at Brightree?
We have vision. We’re a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before, so that people around the world can breathe easier.
What you’ll do
Answer clinical related questions regarding the use of Brightree Home Health, Hospice, & Private Duty Care application (HHP) in a friendly, effective, and efficient manner.
Diagnose and resolve basic and complex customer clinical questions or problems over the telephone or through electronic communication.
Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
Document new issues, FAQs, and resolutions for a robust knowledge base.
Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads.
Track and document inbound support requests and ensure proper notation of customer problems and issues.
Work closely with customers to ensure we are providing solutions that meet their needs.
Stay abreast of current technology in products, design changes, and new product offered.
Tech savvy working with computers, internet browsers, and software applications.
Excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner.
Quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
Great attitude that is willing to learn and increasingly strive to improve
About Your experience:
Home health or hospice clinical experience is required.
Bachelors Degree or equivalent work experience
Ability to solve clinical problems on an innovative home health & hospice software product.
Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision.
Brightree LLC provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.