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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Outsourcing Project Associate Manager is responsible for end to end delivery of the transition starting from planning to execute to stabilization post go live. This role is expected to have hands on experience in managing project financials, technology deployment and recruitment activities.
Transition Execution – Execute the end to end transition of medium deals spread across geographies/DCs. Facilitates “noiseless” transitions by anticipating, identifying and escalating when needed to resolve issues
Financials - Defines detailed costs and benefits of a given solution/workstream of a service transition program
Due Diligence - Performs due diligence/opportunity identification exercise for the new deal and submit the recommendation for outsourcing based on the current capabilities.
Sales Support - Supports sales teams by providing response materials and information on Business Process Services (BPS) Transition capabilities
Governance - Ensure the governance adherence even beyond go-live phase up until the project is stabilized from operations, management and customer standpoint
Client Relationship - Manages internal/external client relationship within their area of responsibility
Change Management - Enhance customer and the internal managements experience during the change management cycle
Lead the migration of client engagement as the lead when an opportunity translates into new business
Develops the communication strategy and communication plan for global/location/team specific initiatives to generate momentum, raise awareness and influence behaviors across the organization
Develop & maintain domain specific BPS credentials, client visit decks, case studies & transition methodology
Interaction with client and client teams, set up governance for regular review etc.
Perform the task of a transition lead/ Global PMO (managing transition financials/budget) / global technology work enablement (managing client tech set up and access through technology team) or global people enablement (manage hiring through recruitment team)
Measure or help enable the team on operations excellence parameters to ensure 100% compliance on Operational Excellence (OE) of the given project
Must be able to travel 75% of the time
3 years of direct experience in project management
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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