Systems Engineer

LGC Standards / O2SI - Charleston, SC (30+ days ago)


Network Engineers are responsible for the design, deployment, maintenance, and troubleshooting of IT infrastructure with a focus on networking equipment and associated services. As required, Network Engineers also provide support for desktop and server infrastructure.

LGC Values

We are passionate about everything we do. Our passion translates into our ambition to make the world a safer place. We expect our employees to strive to continuously push boundaries, challenge the norm and come to work with an infectious energy to do their best every day.

We always look forward to what's next: our curiosity for today's discoveries makes tomorrow's innovations possible. We expect our employees to share their knowledge and expertise with each other and challenge the status quo. We anticipate our employees will discover creative and innovative solutions that will enable our customers and LGC to grow and evolve.

We develop and deliver products and services that match our commitments. We demonstrate transparency and openness in all our actions. We expect our employees to trust the people they work with to do the right thing, to behave ethically at all times and to take accountability for their actions.

We strive to be the very best in everything we say and do. We exceed customers' expectations through innovation and pioneering science. We set the bar high for success and keep raising that bar. We expect our employees to achieve more by working together collaboratively and to meet customers' needs with agility, adaptability and speed.

We respect the needs of everyone; our customers, employees and our environment at large. We appreciate the skills, knowledge and strength of individuals, teams and the Group as a whole. We want our employees to feel included when decisions are made and to ensure that others feel included too. Employees should recognize the contribution made by themselves and others across all our teams.

Essential Functions

Network infrastructure support

Deploying, configuring, optimizing, updating, and monitoring network equipment and associated services; analyzing, troubleshooting, and resolving related issues

Server infrastructure support (as required)

Deploying, configuring, optimizing, updating, and monitoring servers and the services they host; analyzing, troubleshooting, and resolving related issues

Service ownership (as assigned)

Taking ownership for one or more IT services, such as firewalls, WAN, or VOIP; this includes monitoring, patching, writing documentation, and otherwise ensuring the service is fully operational; this role may be executed individually or in co-operation with other service owners

Technical project leadership

Ownership of one or more technical projects, such as a new service deployment or site integration; in addition to performing technical tasks, this typically involves coordinating with management / other techs / users, creating task lists, estimating timelines, and creating associated documentation

Providing direction and training to junior level employees

Coming along side more junior level employees to provide technical guidance, training and, when directed by management, day-to-day direction

Ticket resolution

Resolution of tickets; especially where tickets have been evaluated and escalated from junior level employees

Automation of repetitive processes

Identification and automation of repetitive processes thereby improving efficiency of the IT organization

Shift-left

Identification of tasks that can shift to the desktop support or service desk teams, or to end users; this may involve documenting processes in the form of user guides or instructions for other technicians

Collaboration with other technicians and IT management in the US and abroad

Interfacing with other IT managers and teams on site, throughout the US, and around the world to provide a unified and efficient IT experience for LGC’s international workforce

Other duties as assigned

LGC is a rapidly growing global organization and the demands of the business may require duties not specifically addressed in this job description

Job Type: Full-time

Salary: $70,000.00 to $100,000.00 /year

Location:

  • Charleston, SC

Required work authorization:

  • United States