Provide family coaching (also known as case management) services and assist Family Hope Center individuals and families with problems such as poverty, drug addiction, child and spousal abuse, and homelessness. Interview individuals and families in order to assess physical, social, emotional and spiritual needs. Help families develop plan and identify goals to strengthen their family. Organize support groups, help families obtain community services, refer individuals and families to other community agencies, and collaborate with civic, religious, and business groups to alleviate social problems through community programs.
Create, develop, and implement Family Hope Center programs in alignment with approved core programs and the Family Strengthening Framework to enhance the delivery of services that meet the physical, emotional, social, and spiritual needs of individuals/families as outlined in each person’s plan of service.
Assist with the design and coordination of supportive services for families in accordance with program goals and objectives.
Timely and accurately compile and analyze intake and referral information to make an assessment of individual’s/family’s needs; complete the enrollment process. Timely and accurately complete all necessary enrollment and assessment paperwork.
Conduct plan reviews with individuals/families at 30 days or more frequently as otherwise indicated by the program and each individual’s plan of service.
Provide family coaching, including, but not limited to assessing, reviewing, evaluating, and updating individualized service plans, case notes, financial distributions, and referrals.
Coordinate services for group and individual therapy for assigned families/individuals as appropriate. Provide counseling for crisis intervention as appropriate.
Assist program participants with accessing community resources, including, but not limited to, assisting with program enrollments and other services.
Develop professional relationships with organizations, institutions and agencies that provide education, job training, living skills training, employment services, housing, and child care services in order to coordinate services for program participants.
Analyze program needs; develop, modify, and implement changes in the program to meet changing needs of individuals and families.
Demonstrate operational competence in efficiently managing resources.
Create and manage schedule of events and classes. Coordinate and facilitate meetings and trainings for individuals and groups, including, but not limited to, Substance Abuse, Parent Education, Conflict Resolution, and Anger Management.
Develop activities and exercises for group and individual education as appropriate. Appropriately interact with individuals during program activities when necessary.
Prepare chart audits and documentation required for Continuous Quality Improvement, including satisfaction surveys, utilization reports, and follow up reports. Maintain accurate client information for the program.
Submit program reports regarding service delivery to designated personnel as required.
Travel as needed throughout a multi-county region to provide services to eligible families and help develop programs to enhance the delivery of services to individuals.
Timely and accurately complete documentation in accordance with established guidelines and procedures.
Liaison to schools and community and speak on behalf of Buckner to promote the program. Represent Buckner to outside agencies and their representatives.
Assist and support parents and guardians in working with the schools. Facilitate parent’s interaction with school personnel as required.
Maintain compliance with all Buckner policies, procedures and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
Report suspected child abuse and/or neglect to Director and appropriate law enforcement agency.
Accurately and timely maintain web-based data for the program in accordance with established guidelines.
Cultivate and monitor relationships with collaborative partners, outside service providers, agencies and organizations to develop relationships to enhance the delivery of services to individuals and families.
Work successfully as part of a team and responsible for developing then maintaining strong working relationships with co-workers.
Attend and participate in staff meetings, client meetings, and training as required. Attend meetings with community meetings and collaborative partners. Facilitate meetings and trainings as required.
Perform general office tasks as required.
Perform special assignments, projects, and other duties as required.
POSITION EXPERIENCE and ABILITIES:
NOTE: These requirements represent minimum levels in order to perform the job on a satisfactory basis. Candidates must have the ability to satisfactorily perform the essential functions of the job.
Requires in-depth understanding of a comprehensive field of knowledge normally associated with the attainment of a Bachelor’s Degree in a field of social service. Bachelor’s Degree in a social work or a related field required. Master’s Degree preferred in order to provide required supervision to program interns. Minimum 2 years prior related casework experience required.
Requires proficient ability to observe and make accurate assessments of situations (e.g., visiting with a family).
Requires proficient knowledge of and/or work experience using community resources.
Requires prior related experience in delivering services to youth and/or young adults and families.
Requires proficient ability to speak, read and write English. [Note: Spanish proficiency may be required for majority Spanish-speaking communities.]
Requires ability to speak clearly and make self understood effectively in face to face interactions; articulate with accuracy to speak on the phone. Requires excellent interpersonal skills and verbal and written communication skills.
Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
Requires ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; and ability to differentiate tones and volume in conversations.
Requires ability to maintain confidentiality.
Requires excellent organizational skills and attention to detail.
Requires the ability to effectively work under pressure and remain flexible as priorities change.
Requires ability to work under minimal supervision while exercising excellent professional judgment.
Requires the ability to use analytical thinking to solve problems and present viable solutions.
Requires ability to effectively and professionally facilitate meetings and workshops to clearly deliver information to individuals/families and others.
Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required. Requires proficient working knowledge to timely and accurately operate other office equipment such as telephones, copy machines, calculators, fax machines, etc.
Requires commitment to Christian principles and teachings both professionally and personally.
Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
Requires ability to work nights and weekends and be on-call as needed to meet business needs.
Requires the ability to travel as required using various modes of transportation. Requires the ability to provide personal transportation on an as needed basis to perform job functions in the community.
Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
Requires ability to walk, stand and sit, sometimes for prolonged periods of time. Requires ability to grasp, push, pull, carry, or otherwise manipulate objects.
Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.