Branch Assistant

BankFive - Fall River, MA3.4

30 days ago
The Branch Assistant provides assistance and guidance to Tellers in their daily objectives while ensuring the branch is compliant with regulatory requirements and is operationally sound. The Branch Assistant also assists management with administrative functions. By delivering a world-class customer experience for all current and prospective customers, the Branch Assistant deepens and retains existing customer relationships while mentoring the teller staff to do the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized.
Meet established sales goals and acts as a leader in the branch.
Oversee the staffing, coaching, and performance management of all tellers. Provide guidance to tellers in complex customer transactions.
Participate in the daily teller activities needed to meet the demands of the branch including processing teller transactions and performing standard teller activities.
Provide a supporting role ensuring platform team members are also aware and adhering to operations policies and procedures.
Greet and interact with each customer and non-customer with world class service.
ATM balancing.
Must have or be able to obtain NMLS number.
Answer inquiries regarding bank products and services. Able to open new customer accounts and take loan applications as opportunities arise.
Assist customers with problem resolution.
Identify referral opportunities that will benefit the customer while deepening their banking relationship with BankFive.

SUPERVISION OF OTHERS:
Assist with training and coaching of tellers.

ECONOMIC IMPACT:
Increase revenue as a result of new product and/or service referral that will enhance the customer relationship with the Bank
Decrease expense by recommending services that will provide the customer with more efficient methods of banking.
Identify and recommend to management opportunities and efficiencies that can be obtained in the day to day branch structure.

QUALIFICATIONS:
High school diploma or equivalent
Some clerical, administrative, cash handling, sales or customer service experience required.
Knowledge of customer service principles
Relevant computer skills

EFFORT:
Hand dexterity required to operate computer terminal and/or related equipment.
Lifts books, ledgers, records, cash and coin bags, etc. up to 60 pounds.
Speaks and listens to customers and explains Bank services.
Stress tolerant
Accuracy and attention to detail
Honesty and integrity
Teamwork
Strong numerical ability

WORK ENVIRONMENT:
Full-time: 40 hours.
Schedule: Dependent on branch location
Flexibility and availability in scheduling is required

Applicant Statement

By submitting your on-line application, you are stating your understanding of and acknowledging the following:

Fall River Five Cents Savings Bank does business under the name BankFive. In all employment documents the use of “BankFive” will represent the Fall River Five Cent Savings Bank.

It is unlawful to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

I certified that all information that I have provided in order to apply for and secure work with BankFive is true, complete and accurate to the best of my knowledge. In understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to either cancel further consideration of my application or result in immediate discharge from the employer’s service, whenever it is discovered.

I expressly authorize, without reservation, the employer, its representatives, employees, agents or ADP Screening and Selection Services to conduct any background investigation or to contact and obtain information from all references (personal or professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees or representatives including ADP Screening and Selection Services, for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

In understand that BankFive does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state or federal law.

In understand that this application will remain active for 30 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to reapply and complete a new application. External applications are only accepted for positions that are currently posted on the Bank’s website.

I hereby understand and acknowledge that unless otherwise defined by applicable law, any employment relationship with BankFive is of an “at will” nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of BankFive.

I understand that as part of the pre-hiring process I may be asked to complete further documents authorizing an Investigative Consumer Report and iCORI Report. These reports will include, at a minimum employment and personal references, information concerning character, reputation, credit history, criminal record search, identity verification and multi-state sex offender records. Before these verifications are complete will receive A Summary Of Your Rights Under the Fair Credit Reporting Act document and sign a separate release of information.

I also understand that if I am offered a position, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 form in this regard before I will be allowed to commence employment. I further understand that BankFive participates in the E-Verify program.

By submitting this application, I certify that I have read, fully understand and accept all terms of the foregoing applicant statement.