Service Desk Manager

TaosMountain - New York, NY


Who is Taos?
Taos is an IT consulting and services company that offers expertise across the strategic, management and tactical layers of IT and engineering organizations. As part of the nation's IT landscape since 1989, we offer opportunities that will allow you to achieve your career goals and objectives.

We're changing the face of some of the most innovative companies with our diverse solution offerings, exceptional talent and thought leadership. Our clients look to us first for advice, insight, and support, driving us to relentlessly focus on customer success.

Taos is immediately hiring a Senior Service Desk Manager for a cutting-edge financial company in New York City.

Who you are:
You are a senior technologist with extensive knowledge of desktop technologies and patching. Your experience gives you the perspective to see the big picture while managing a large-scale onshore/offshore service desk. You understand the challenges of working in a regulated or financial services environment. You are comfortable heading up enterprise-wide deployments as well as configuration management initiatives. You have excellent interpersonal skills that allow you to work well with both management and end-users.

What you’ll be doing:
Managing a 25 person onshore / offshore primarily Windows based Service Desk
Overseeing the configuration of desktops and laptops for the entire bank.
Keeping on top of patch management and ensuring patching remains at current levels
Managing / tracking large-scale deployments
Ensuring security controls remain in place on workstations

What you’ll bring with you:
Strong Service Desk Management experience.
Configuration / Deployment Management skills.
Hands-on Windows support / Patching skills
Excellent written / verbal communication skills.
A strong strategic vision to see the big picture from both a technology and business perspective
Ability to pass a FINRA background check

Let’s talk about us:
Some IT professionals watch their careers shoot straight up. Others spend years at one company after another struggling to get noticed and stay on top of developing technologies. If you are looking for a place that puts employees first while staying on the cutting edge of technology, come to Taos. We’ll immerse you in multiple environments and operating technologies, give you access to the collaboration of a strong technical community, and expose you to IT innovation as it happens in real-time. With unparalleled adaptability, you have the opportunity to leverage Taos as an employer to be successful.

We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.

Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!

How to apply:
If you’re interested in this position or know someone who is, please email your resume (Word or PDF format) and contact information to

Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Veterans are encouraged to apply!

E-Verify Participant:
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information.