Emergency Communications Dispatcher

City of Sparks, NV - City of Sparks, NV

Full-time$26 - $33 an hour
This is a CONTINUOUS RECRUITMENT to establish an eligibility list for future openings at the Police Department.

Not sure if this is the job for you? Try a practice dispatch test at:

Candidate applications will only be accepted once in a 365 day period and candidates may only test once per application.

City of Sparks is an Equal Opportunity Employer.

**Must be willing to work off-hours, night, weekend and holiday shifts; must be willing to be called back, held over or work assigned shifts in emergency situations**

The next scheduled integration in to the rankings is May 31, 2019.

Be sure to provide a complete description of your job duties and the hours you worked in the application. We do use this information to determine if you meet the minimum requirements to be invited to Civil Service testing.

Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.

Qualifications & Testing Information:
Applicants must possess the following minimum qualifications to continue in the recruitment process:

Must accurately type forty-five (45) net words per minute.

Education and Experience:
Associates Degree or equivalent


High School Diploma or equivalent and two (2) years of general clerical experience involving computer operations, public contact and meeting deadlines.

Experience in a law enforcement or fire safety setting is preferred.

Licenses and Certificates:
Must possess and maintain a valid NCIC/NCJIS certification within six (6) months of hire.

Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.

Civil Service Examination
The Civil Service Examination for this position will be a Skills Based Examination. Qualified applicants will be invited to the City of Sparks for the test. Multiple dates and times will be available. There is a practice test available at http://criticall911.com/dispatcher-testing/applicants/.

Example of Essential Duties:
Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations. Receive non-emergency information from callers, personnel, and outside agencies and disseminate to appropriate department or agency, or enter call for service.

Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.

Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.

Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need.

Maintain a variety of automated and manual logs, records, files and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update and disseminate information from interstate and intrastate teletype networks.

Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.

Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.

Respond to officer initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems.

Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers.

Maintain and access business and premise history and index files for emergency and other necessary contacts.

Handle in-house and radio paging, animal control and other after hours' phone lines.

Perform other duties which may be assigned.

Knowledge, Skills and Abilities:
Federal, state and local laws and ordinances related to the work
Memorize codes, names, locations and other detailed information
Assess and prioritize emergency situations
Communication equipment including telephone, radio, paging, computer and related systems
Test and inspect equipment as needed
Attend to multiple activities and sources of input simultaneously
Interview techniques to elicit information from excited and/or upset persons
Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand
Understand and maintain procedures on suicidal subjects
Remain calm and make rapid and sound independent judgments in stressful emergency situations
Operate complex radio and telephone systems
Basic fire and police and terminology
Basic communication related to emergency radio and telephone
Organization and operation of Police and Fire and other emergency services
Recordkeeping principles and practices
Read and interpret street maps
Understand and follow oral and written instructions
Work in a team based environment
Communicate tactfully and effectively with the public, public safety personnel, and others
Train others in work procedures
Computer applications and software related to the work including Microsoft Office
Establish and maintain effective relationships with those contacted during work

Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment. Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations.

This is a Civil Service position and is Non-Exempt under FLSA guidelines
Must be willing to work evenings, night, weekend and holiday shifts
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
This position reports to the Emergency Communications Supervisor
Supervision exercised: None
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation

Supplemental Job Posting Information:
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.

Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via e-mail only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure you email address is accurate.

List Establishment:
This test will also establish a list for future vacancies. The list is will be active for one year and can be extended for two six months extension (a total of two years).

Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three days prior to the examination/interview by calling (775) 353-2345.

The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examination, supplemental questionnaires, assessment center, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five for promotion or top ten for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of interviews and other evaluations. Scoring in the top five or ten gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.