Offsite Technical Producer

Facebook - Fremont, CA4.2

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook is seeking an Offsite Technical Producer to work directly with our Event Planners and support the technical aspects of their events. This position is part of the IT organization, so candidates must be passionate about Technology, live customer service and have the ability to thrive in fast-paced, high-pressure environment. Heavy global travel is expected. This is a full-time position based in Fremont, CA.
Reviews Partner (Event Planner) requests and provides technical direction for the planning, scheduling, and delivery of services
Applies significant knowledge of industry trends and developments to improve service to our clients and partners
Directs and oversees work of Event Production Vendors and Audio Visual Support Vendors
Cultivate a network of global event resources and provide Event Ops Manager with reports on vendor performance
Easily steps into the role of Executive Producer, Technical Director, and/or Project Manager from planning to execution for all assigned events globally
Handles international shipping logistics to ensure timely delivery of IT/AV support materials as well as client-specific materials
Keeps Event Ops Manager well informed of status of event support efforts and serves as liaison between vendors, clients and partners
Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery
Communicates and enforces Facebook standards, creating and defining new standards as technology and scope evolves
Helps identify and vet in region resources including, but not limited to, audiovisual service providers, venues, and remote network infrastructure support
Manages technical resources within budget and client or partner support schedule
Consistently delivers high-quality, high impact services to clients and partners
Up to 70% travel expected
5+ years experience of technical event production experience in a corporate or entertainment field
3+ years experience of equipment operation experience in live audience event environment
2+ years experience working in a project management role
1+ years of technical education or on the job training equivalent in CAD software
1+ years experience operating Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video and Graphics Technologies (including projection, switching, and formatting), Video Recording and Camera Operation, Internet Broadcast Video Streaming, Network Infrastructure Assessment, Set design, and IT operations and Support
2+ years experience with vendor assessment and management
1+ years experience working on international events
Knowledge of the benefits of the various event formats (i.e. Q&A, Training, Town Hall, Broadcast, etc.)
Knowledge of technical event support system architectures