INTRODUCTION TO QUINTESSENTIALLY
Quintessentially, the world’s leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of 60 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.
Quintessentially, a Private members-only Luxury Lifestyle Management & Concierge is looking for Concierge Agents to work onsite in Beverly Hills. In this role, you will be required to provide high-touch, personable, and informed concierge services for all visitors and members of the club. This is including but not limited to easily-solvable requests related to the on-site offering, as well as detailed requests requiring research, third party communication, and support from Quintessentially’s outer offices.
Members may place a variety of requests related to luxury shopping, dining, entertainment, travel and leisure, as well as related to administrative and lifestyle needs. Requests will be made by Members face-to-face, through email communication, and telephone, and must be actioned by the Member Concierge Agent in a timely manner. The ideal applicant will possess a thorough knowledge of Los Angeles and the surrounding areas, as well as upcoming events, and will be able to handle all member inquiries.
In addition, Member Concierge Agents will be responsible for contributing to the operational and administrative functions of the Members Club, and may be required to participate in the planning or organization of member events held within the club.
We are looking for candidates with an understanding of luxury fashion, retail environments, elevated services and operational standards, with a penchant for problem solving and delivering exceptional customer service.
HOURS OF WORK
Shift hours, 5 days a week.
However, it may be the case that in order to fulfil the duties of the role, different or additional hours may be necessary.
Responsibilities include, but not limited to:
Watch our Employee Video here;
Job Type: Full-time