The Manager, Commission Systems Delivery is responsible for overseeing business requirements and maintaining project management execution for the Commission Systems team. This hands-on role will lead the project manager and business analyst staff who are collectively responsible for project implementation, requirement gathering, and testing/confirmation that said requirements are being delivered. Responsible for strategic development and implementation of assigned projects and ensures timely completion as scheduled. Serves as the liaison between the various business operations functional groups impacted by a particular initiative with strong understanding of the structure, policies, and operations of an organization, and recommends solutions to improve general business processes and planning.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Provide leadership support and direction to the team on shifting priorities for new and existing projects as well as enterprise initiatives.
Oversee the Change Request intake process and ensure that change requests are properly assessed, have complete requirement documentation and submitted in a timely fashion.
Provide consultative support to business stakeholders to identify and prioritize competing requests and make recommendations for solutions that deliver realistic estimates for task completion.
Act as an escalation path to assist in resolving roadblocks and mitigating risks to ensure successful on-time project delivery.
Prioritize and align resources to ensure successful completion of work, including but not limited to delegating work as needed.
Coordinate and facilitate kick-off meetings for major development projects.
Ensure project and requirement documentation is created and maintained; prepare summaries for distribution to business stakeholders and senior level review.
Hire, train and manage performance and development of direct reports to ensure that a high professional standard is achieved and business continuity is maintained.
Responsible for project management of development tasks associated with Commissions projects.
Manage detailed application requirements and collaborate with cross-functional teams to ensure quality function, features and user experience.
Work with QA team to develop test plans and perform software testing to ensure efficient execution and adherence to business specifications and technical requirements.
Performs other duties as requested.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to work independently
Ability to supervise and motivate others
Ability to communicate orally and in writing in a clear, straightforward and professional manner
Ability to handle multiple projects and tasks and meet deadlines
Ability to make decisions and work collaboratively with others to solve problems
Ability to analyze and interpret data
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to work with cross-functional team of internal and external resources
Ability to establish rapport, define expectations and gain commitment to project goals and deliverables
Display professional, positive, and approachable attitude/demeanor and discretion
Excellent interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and leadership team
Keen attention to detail
Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude
Bachelors Degree in related field or equivalent combination of education and experience.
Project Management Professional (PMP) certification or successful completion of a recognized project management curriculum required
Related Work Experience Number of Years
Management/Lead experience 4-6
Project Management 5+
Occasional non-standard shifts and travel will be required