Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers, including tagging and lifting passenger's baggage to a bag belt for delivery to the ramp. Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately. Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. Displays a positive image of Delta.
Keeps customers informed while ensuring service delivery. Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time. Performs a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements.
Subject to rotating shifts and off days. May require outside work. Practices safety-conscious behaviors in all operational processes and procedures.