TTP Labtech is a global supplier of innovative products for accelerating drug discovery. We enable breakthroughs in life science research through best-in-class engineering. We are currently seeking an enthusiastic and motivated candidate to fill the Marketing & Sales Administrator position in Cambridge, MA, USA.
This position is responsible for administration support of the marketing & sales teams. The successful candidate will work with the marketing team, field sales reps, application scientists and support coordinator to ensure effective and on time delivery of demo instruments and conference materials as well as providing back up support to processing and shipment of consumable orders. As an administrator, you will be a part of a dynamic and high-achieving marketing team.
Conference Organisation & Demo Shipments (within the Americas):
Register for shows/conferences as specified by marketing manager
Packing and shipment of show/conference materials, demo instruments and supporting resources as outlined by conference coordinator, marketing manager and/or TM’s/Apps.
Liaise with show/demo sites to ensure seamless delivery and pick up of materials. Be responsible for pick-ups and returns of items to and from the US office or storage sites.
prepare commercial invoices, labels and track all shipments
Organisation and maintenance of stock of current materials
Book space/hotels/restaurants for events as specified by marketing manager
Monitor and work within budget outlined by marketing manager and track conference expenses.
Provide consumables sales support for order processing outside of normal UK business hours as required:
Monitor sales in-box & back-up the UK office to process consumable orders which are urgent and received outside of normal UK office hours.
Prepare consumables proposals and provide pricing to customers as required outside of normal UK office hours
Liaise with Accounts, Sales, Manufacturing and Support personnel to assist with the smooth transition of sales through to dispatch and delivery contributing at all stages to ensure the complete processing of consumable sales order enquiries
provide back-up support to UK office to address customer enquiries via communication channels relating to price/delivery/invoicing
Answer telephone calls, forward messages or leads to appropriate personnel
Help to maintain company CRM (Sales Force)
Update SalesForce CRM to remove unnecessary or out of date information
Update SalesForce CRM to add or update contact details of current users, customers and prospects
2+ years’ experience in a relevant office setting
Logistics experience necessary
Ability to multi-task and prioritize
Excellent written and verbal communications skills
Excellent organization skills
Customer-service oriented and desire to drive business through customer satisfaction
Ability to work independently and complete complex administrative tasks with minimal supervision
Self-motivated and highly personable with demonstrated customer service skills
Comfortable with taking on a variety of tasks daily
Prior customer service experience preferred
Knowledge of SalesForce.com CRM preferred
We offer highly attractive compensation package and comprehensive benefits, which includes 401K, private healthcare, Employee Share Scheme & Profit Share.