Experienced Sales Associate

Porsche Design of America - Beverly Hills, CA3.5

30+ days ago

POSITION OBJECTIVE:

The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.

PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES:

  • Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling.
  • Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives.
  • Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.
  • Stay current with new product developments and market trends.
  • Develop problem-solving techniques to handle customer issues.
  • Maintain professional relationships with customers and colleagues.
  • Assist in loss prevention through awareness and close attention to detail.
  • Ability to merchandise using Porsche Design standards and Directives.
  • Follow all company and employee policies.
  • Complete Daily Assignments (i.e. maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized store, etc.).
  • Assist with receiving, checking in and putting away or displaying merchandise shipments.
  • Follow and complete Management Directives as well as other duties assigned.
  • Adhere to assigned schedule.
  • All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.
  • Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).
  • Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up).
  • Prepare and participate in physical inventory and cycle counts.
  • Use of security measures (alarms, locks, safe, etc.) effectively.
  • Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)
  • Other duties and/or responsibilities as required or assigned.

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MINIMUM QUALIFICATIONS (Education, formal training, experience, specialized knowledge, and special skills):

  • High School diploma required. College degree or equivalent a plus.
  • Committed to excellence – quality driven.
  • Customer Service and Sales oriented.
  • Minimum of 2 years experience in a high-end luxury retail sales environment, preferred
  • Proficient written and verbal communication skills.
  • Computer skills
  • Ability to navigate a POS system
  • Positive and productive work relationships
  • PHYSICAL DEMANDS:

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  • Extensive standing and walking on concrete surfaces.
  • Bending and stooping.
  • Overhead reaching.
  • Climbing a ladder.
  • Lifting or pushing up to 50 lbs.
  • When necessary, overtime may be required. As much advance notice as possible will be provided.
  • Ability to work under pressure.

HIERARCHICAL STRUCTURE:

  • Reports to Store Management.

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Job Type: Full-time

Salary: $18.00 to $22.00 /hour

Experience:

  • customer service: 2 years (Preferred)

Education:

  • High school (Required)

Location:

  • Beverly Hills, CA (Preferred)

Work authorization:

  • United States (Required)