At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
Hach is proud to be a Veralto Water Quality company. Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society.
Why you want this job:
- Comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 week (14 straight days weekend included) classroom-based training in Loveland, CO
- After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.
- Company car (maintenance/fuel paid for by us), cell phone, corporate credit card
- Full benefits starting your first day, including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and up to $3,500 per year in performance-based bonuses!
About the role:
The Field Service Technician I is responsible for the delivery of high-quality customer service, performing preventative maintenance, routine repair, and calibration/verification of Hach devices located at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).
This is a fully remote position that will be dispatched from your home office and should be located in the Greater Memphis, TN area.
In this role, you will:
- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
- Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
- Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Follows safe work practices according to company policy.
- Executes administrative activities in support of service visits.
- 60-75% travel within a 120+ mile radius of Memphis, TN. You can expect to have up to 6-8 nights away each month with company-paid accommodations and meals.
Are you qualified?
- Associate/Technical degree preferred, or combination of education and experience
- Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair helpful, but not required
- You have a valid Driver’s License and clean driving record required
- 1 or more years of field service experience and/or customer facing roles preferred
Job Type: Full-time
Pay: $29.00 - $31.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 4x10
- Day shift
- No weekends
- Overtime
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: On the road
