OVERVIEW OF THE POSITION: The Managing Director will provide guidance to internal and external stakeholders, but not limited to, general human resources issues, labor law compliance, risk management associated with temporary workers, worker classifications, contingent staffing solutions, payroll services and supplier management best practices throughout Agile-1’s Switzerland geographic footprint for all verticals of the ACT•1 Group of Companies. Will be responsible for start-up operations and infrastructure, developing localized service models, will be a key member of the implementation team, provide sales forecasting and meeting financial objectives, and developing high performance services teams. Will hire and mentor Implementation Teams and Client Service Teams, develop and manage client relationships, ensure teams are prepared to service specific account business rules and processes, associated databases, and efficient delivery of payroll services.
The Managing Director’s ongoing priority is to collaborate with internal Agile•1 teams and directly manage Client Services Teams (Agile•1 Client Services Personnel). This position will bring forth new ideas for all Agile•1 business, to keep Agile•1 in the forefront of innovative Workforce Solutions and Technology industry. The role will design and establish service standards; measure and monitor against set standards, and hold the Client Services Teams accountable for performance in specific regions. This position will be expected to provide hands on customer leadership and daily operational support to client programs, consistently improve operational performance, and maintain service excellence with all Client relationships.
The role is expected to manage an efficient, profitable services in accordance with the projections, policies, and procedures developed by the Agile•1 Management Team. This position is also responsible for collaborating with other global Agile•1 leaders to generate additional business opportunities throughout the region for all verticals of the ACT•1 Group of Companies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ongoing priority is to grow the business, build client relationships, and manage Agile•1 programs in the Managing Director’s territory
Be responsible for the regional P&L and the strategic planning and execution of business development goals and objectives within the region’s domestic market.
Represent and liaise with local authorities and counsel as well as provide operational start-up support for the establishment of new Agile•1 branches and subsidiaries.
Design and establish challenging service standards, measure and monitor against set standards, and hold the Client Services Teams accountable for performance in specific regions.
Serve as a manager, administrator, liaison, business development leader and ambassador to Agile•1’s clients, prospects, corporate office, department leads and supplier partners.
Facilitate the implementation process for designated Agile•1 accounts by working with the Implementation Team, Client Services Team, the client, and the supplier partners to ensure a smooth transition.
Manage the overall contractual relationship(s) by meeting with client as needed, ensuring compliance of the contract, performing customer service activities in support of the program, and developing relationships at all levels of the client.
Meet with, and develop relationships with suppliers and channel partners. Assist with negotiating contracts and onboarding new partners.
In this customer-facing role, you will help customers to define and implement complex integrated solutions that optimize the Agile•1 technology to support and grow both parties business.
Overall responsibility for the costing, scheduling, planning & tracking, terms & conditions and risk management of the project through its entire life cycle, delivering profit and total customer satisfaction.
Research, identify and implement any specific regional rules and regulations related to the services Agile•1 performs for each client, including any rules/regulations that impacts supplier partners, workers or Agile•1 staff.
As the Agile•1 point of contact for assigned accounts, develop and maintain relationships with client sponsor(s) in order to build strong partnerships and alliances. Sell Agile•1’s service capabilities throughout account, and create introductions for other ACT•1 Group Companies.
Determine quarterly and annual revenue targets for each account and is accountable for meeting those financial targets.
Provide hands on customer service for assigned accounts, and mentor Agile•1’s services team members. Must have a keen understanding of each program’s end to end processes.
Develop operations manuals with efficient processes and be able to manage daily functions within Agile•1’s technologies.
Work with technology and invoicing teams, to ensure technology operates smoothly and invoicing and payments are delivered accurately.
Monitor the compliance of each contract by reviewing Service Level Agreements and Client Satisfaction Surveys. Meet with Senior Program Managers weekly, monthly, quarterly or as needed to ensure the quality of the program and customer satisfaction through business review meetings.
Aid in the identification, qualification, on-boarding and continual training of talent into the organization.
Identify Business Development opportunities for Agile•1 as well as the other verticals of the ACT•1 Group within the local market.
Build and expand Agile•1’s brand and services within the domestic market.
Other duties and special projects as assigned.
SUPERVISORY RESPONSIBILITIES/# OF STAFF: Manage all Client Services staff within the specified territory. Responsible for Profit and Loss of the assigned territory. Demonstrate ethical leadership and mentoring for local and other department teams.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong knowledge of labor laws across the assigned region.
Expert knowledge of the HR services industry practices, rules and regulations across the assigned region.
Previous experience managing complex supplier and client relationships.
Previous experience supporting business in the HR services industry (recruiting, staffing, consulting, outsourcing, etc.).
Previous experience managing customer service, business administration and HR operations.
Previous experience as a Senior Leader or General Manager with P&L responsibility.
Previous experience in developing strategies and plans for business start-ups and/or expansions into the assigned regional markets.
Ability to travel as demanded to support assigned region (including across multiple countries). This position could grow to require upwards of 50% travel.
EDUCATION REQUIREMENT: Bachelor’s degree (B. A.) or equivalent combination of education, experience and training in the field of personnel lending with good knowledge of Swiss employment regulations.
JOB EXPERIENCE REQUIREMENT: Must have minimum of Three (3) years professional experience; or if education doesn’t meet the minimum requirements, candidate must have exceptional long experience the field of personnel lending; or equivalent combination of education and experience. Prefer 5+ years leadership experience.
LANGUAGE/COMMUNICATION SKILLS (written & verbal): This position requires multi-language skills for Switzerland, including fluency in English and German, and prefer candidates who also speak French. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.
COMPUTER/SYSTEM SKILLS REQUIREMENTS: Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn proprietary technology.
OTHER SKILLS REQUIREMENTS: Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, and volume.
CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS: Must be a Swiss citizen, or a resident in Switzerland who holds a C-permit
TRAVEL REQUIREMENT: Will vary between 20-50%; occasional business travel to the United States
PHYSICAL DEMANDS (indicate % of time):
Standing: Minimal to Moderate
Sitting: Sitting up to 8 hours a day
Walking: Minimal to Moderate
Repetitive Motion: Telephone Use, Keyboard Activity, Reaching and Grasping
Air Travel: Light to Moderate
Lifting (lbs): Carrying Up to 25lbs