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FLSA: Salary Exempt position. Work hours are 40+ hours per week depending on work load and production demand.
General Summary of the Position:
The Project Coordinator (PC) is a key person in building and managing our customer relationships. They are also responsible for customer retention. Because of this the PC is the primary internal contact for our customers. They are responsible for the customer receiving excellent service every time they contact Concrete Pipe and Precast. PCs maintain regular contact with the customer and facility personnel throughout the life of each order. The PC coordinates with Engineering management for distribution of jobs. They work with plant schedulers to assure the correct products are being produced on time. They coordinate with the plant dispatchers to assure the customer receives the product on the established delivery date. The PC will handle complaints from customers and will work to resolve these problems while on the phone when possible. If unable to solve the problem on first contact, the PC will gather all the appropriate information and see that a solution is provided in a timely manner. The PC is responsible for the overall satisfaction of the customer and for providing a satisfactory experience each time the customer contacts CP&P. As such they are empowered to ensure the customer’s needs are being met and must escalate to the CSM any situation where customer satisfaction is in peril.
Knowledge, Skills, Abilities and Other Characteristics:
EQUIPMENT TO BE USED:
TYPICAL PHYSICAL DEMANDS:
Essential Job Qualifications
Maximum physical requirements
during normal job duties vs. % Of Time
a. Standing: 10
b. Sitting: 80
c. Moving: 20
d. Climbing Ladder: 0
e. Lifting: 50 # max 50
f. Pushing/Pulling: 50 # max 50
g. Reaching: 10
h. Visual Acuity: 100
i. Bending/Stooping: 5
TYPICAL MENTAL DEMANDS:
This position is fast-paced and multi-faceted requiring good organizational skills to handle a large volume of work. Accuracy is imperative. Mistakes result in loss of dollars and possible loss of customer. Project Coordinators must handle all persons in a calm and polite manner, regardless of person’s disposition.
PCs generally work in an office environment with conditioned air and florescent lighting. Occasionally PCs are required to work in a production environment, or visit job sites with ambient air-conditions, loud noise, dangerous equipment, and variable lighting.
Based on proven work history and to commensurate with the immediate area wage ranges.
Benefits: Health, Dental, Vision, Life, Accidental Death & Dismemberment Ins., Long Term Disability, Voluntary Life Ins. (Dependent Coverage), 401k Retirement Program, Legal Shield, Paid Holidays, Paid Time Off (PTO).
Concrete Pipe & Precast, LLC is an Equal Employment Opportunity Employer
Job Type: Full-time