Northern Light AR Gould Hospital - Presque Isle, ME

Using A.R. Gould's Standards of Behavior, demonstrates professionalism at all times with patients, visitors, and co-workers. A team player is necessary for this position of variable skills, organization and independent working environment. Fast paced setting requires independent thinking and ability and willingness to be flexible and adaptable to changes.

Patient Service Representative will be supervised and managed by the Manager overseeing the practice. He/she will report directly to the Practice Specialist or directly to the Manager in the absence of Practice Specialist for assistance/questions/concerns/issues regarding responsibilities (see EssentialDuties below).

1. Monitoring patient schedule;scheduling, rescheduling and following up on missed appointments

2. Answer all telephone calls forward where appropriate or take accurate messages withdates and times.

3. Prepare charts, making new charts when appropriate.

4. All aspects of patient registration (e.g.ensuring accuracy and completeness of

information needed for registration,follow-up appointments as necessary,

testing/procedures scheduling,collection of co-payments as applicable).

5. Proper documentation of patient records.

6. Tracking ofprovider documentation.

7. Following ROI policy.

8. Verifying encounters and postingcharges appropriately

9. Cash upsheet is generated and processed Daily Log maintained if applicable.

10. Maintainsafety standards and report safety issues immediately.

11. Maintain mandatory education compliance.

Assist other staff and providers asrequired with special projects and requests.

Float to other departments as needed tocover PSR duties in employee absences.

No license is required.

Weekdays, but may infrequently require some early morning and/or evening hours.

High school diploma or G.E.D;

Excellent organizational and communication skills;

Ability to work independently;

Ability to organize and prioritize work to meet deadlines;

Word processing/typing skills.

NECESSARY EQUIPMENT: Computer, Telephone

1. Sitting: Up to 6 hours per day

2. Standing. Up to4 hours/day

3. Walking. Up to 4 hours/day

4. Lifting/Carrying. Up to 20 lbs occasionally (less than 1/3 ofshift or job cycle), and/or up to 10 lbs frequently (up to 2/3 of shift).

5. Twisting. Occassionally ( less than 1/3 of shift)

6. Bending. Occassionally (less than 1/3of shift)

7. Squatting/Kneeling. Occassionally (less than 1/3/ of shift)

8. Endurance. . This job is classified as LIGHT.

9. ExtremeWrist Position. Rarely (less than 10% of shift or job cycle).

10. Pinching. RARELY (lessthan 10% of shift or job cycle).

11. Hand/Wrist Repetitions. . Occasionally(less than 1/3 of shift or job cycle). This job is NOT classified as arequiring a high level of repetitive upper extremity movement

12. Manual Dexterity. Occasional fine motor skills required.

13. Tasks RequiringUse of Either Hand or Dominant Hand. 60%- 100% of shift or job cycle time.

14. Tasks RequiringUse of Both Hands. Up to 60% ofshift or job cycle time.

15. Sight. Requires corrected 20/25 near vision and minimal 20/40 corrected farvision.

16. Hearing. Must be able to recognize speech at normal tone and volume at normalconversation distance (up to 4 feet).

17. Speech. Ability to speak and be comprehended in normal conversation.

18. Exposure to Infection, radiation,electric shock or toxic chemicals: This job does not present significantrisk of exposure to bloodborne infection, radiation, electric shock or toxicexposure under normal working conditions.

1. High/Low Temperature. Work environment 70 - 80?F. Nosignificant exposure to

extremes of temperature, weather, humidity, oradverse atmospheric conditions are

anticipated under normal work conditions.

2. Hazardous Noise. None anticipated under normal workingconditions.

3. Working with Others. Close association is frequent and compromisesa major portion of the job.

4. Confined Spaces or Cramped Body Positions.Job does not involve work in cramped positions/confined spaces (0 hours perweek).

5. Body Injuries. No significant likelihood of traumatic injury- deep cuts, fractures or permanent disabling injuries under normal workingconditions..

6. Exposure to/Injury by Moving Objects. No significant likelihood of injury from

movingobjects or equipment under normal working conditions. .

7. Toxic Conditions. NO SIGNIFICANT EXPOSURE to toxic or causticchemicals is

anticipated under normal working conditions.

8. Role Ambiguity. Slight, rarely is it not clear what othersexpect of the worker.

1. Problem-Solving Skills. Frequent problem-solving skills required.

2. Judgment/Assessment.Continuously assesses situations and determines corrective actions needed.

3. Supervision.May supervise individuals and must perform functions involved with supervisionof employees in the particular department.

4. Reading/Comprehension.Must be able to read and comprehend greater than Grade 10 level ofinstructions.

5. Math/Arithmetic.Must be able to add, subtract, multiply, divide, perform fractions, andcalculate percentages.

1. Composure Under Working Conditions(including demanding, and/or rude, residents/staff/visitors). Must remain calm and exercise self-control inworking relationships with patients, staff, and visitors.

1. Willingness to work cooperatively isnecessary

2. Strong public relations and customersatisfaction motivation

3. Ability to maintain professional manner understress

4. Ability to maintain high degree ofconfidentiality