ServiceNow Developer

RL Canning - Chicago, IL

Full-time
We are searching for a ServiceNow Developer to create complex world class custom applications for our enterprise clients on the ServiceNow platform (not just ITSM). In this role, you will have both technical and creative design input to develop, configure and maintain these applications so they are the best they can possibly be. You will be challenged in this environment, and together we will take ServiceNow capabilities to its limits while your skills are put to the test. This is the perfect opportunity for you if you’re interested in developing your skillset and growing quickly on the ServiceNow platform.

Responsibilities:
Assist the product team and business owners in finding creative ways to solve business problems and make them more effective
Work with the product team to refine end user stories before development begins
Answer technical and configuration questions
Provide work effort estimates based on end user stories and related assumptions
Utilizing technical expertise; Create system requirements, perform design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction
Coordinate and solve complex technical data and transformation issues
Customize ServiceNow configurations, including custom scripts, workflows, and orchestration activities
Design, develop, and maintain complex ServiceNow workflows to automate/digitize manual processes
Develop creative design patterns and architectural frameworks to maximize the reuse of custom code
Create ServiceNow reports, dashboards & homepages
Utilize Performance Analytics to collect historical data and develop trend reporting
Coordinate application and platform upgrades across multiple instances
Facilitate root cause analysis of system issues to minimize impact and future occurrences
Create system documentation/play book(s) and serve as a lead technical reviewer and contributor in design and code reviews
Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow

Qualifications:
3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment creating automated workflows, service catalog and service portal items, REST and SOAP integrations, scoped applications and widgets, script includes, client scripts, server scripts and UI policies
3+ years scripting within ServiceNow, with strong skills in the following languages; using HTML, CSS, JavaScript, XML, Web services, Jelly, Angular JS
Experience configuring MID Servers
Solid knowledge of how to architect the extension of ServiceNow data structures to create applications
3+ years working within ServiceNow ITSM, Service Catalog, Service Portal and Customer Service Management areas
3+ years' experience in Agile/Scrum development environments

Education:
Bachelor’s degree in Computer Science, Information Services or related field preferred
ServiceNow System Administration certification and/or ServiceNow Application Development certification required

** RL Canning is an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.