Business Systems Analyst II (with MS Dynamics CRM/365 and Agile)- The Woodlands-041243
The Business Systems Analyst II is responsible for maximizing the benefit of technology investments by planning, designing, developing and coordinating the implementation of financial and operations system solutions in support of core organizational functions and business processes. This position also provides system administration support for assigned applications.
- Collaborates with decision makers, systems owners, and end users to define business, financial, operations and system goals and requirements.
Gathers and analyzes data in support of business cases, proposed projects, and system requirements; develops solutions strategies and prepares reports of findings and recommended actions.
Leads process improvement efforts by documenting current processes and analyzing the effectiveness and efficiency of existing systems and processes.
Manages projects through implementation coordinating approvals, programming and testing.
Reviews change control and system enhancement requests; communicates systems changes and provides training documentation to end users.
Provides system administration support for assigned applications such as monitoring systems (i.e., using MS Dynamics CRM/365), performance executing quality control practices and procedures, assisting end users in processes and researching and troubleshooting system issues.
Performs other job-related duties or special projects as assigned.
- Excellent technical skills with Microsoft Dynamics CRM/365, Microsoft network and PC operating systems including working knowledge of current network hardware, protocols, and standards; SQL and programming languages; data retrieval methodologies; and financial services software applications.
Strong functional knowledge of Microsoft Dynamics CRM/365.
Working knowledge of Agile development, tools, concepts, and mindset.
Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
Proven ability to prioritize and manage workload in a high-pressure environment and to instill a sense of urgency in others as necessary to meet deadlines.
Excellent customer service skills with the ability to effectively identify and develop solutions for business needs.
Strong interpersonal skills with the ability to work independently while supporting a team environment.
Excellent process and project management skills.
Strategic and problem-solving mindset with developed analytical abilities and organizational skills.
Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
5-7 years’ experience with the analysis and implementation of software and hardware solutions systems or products, required.
4+ years of experience with Microsoft Dynamics CRM/365, including implementations, upgrades, change management and business process improvement, required.
2+ years of Agile experience, preferred.
3-5 years’ experience in the banking or financial services industry, preferred.
Formal Education & Certification:
Bachelor’s Degree in Business Administration, Computer Science, Accounting, Management Information Systems or related field, preferred.
Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Primary Location: Texas-The Woodlands
Work Locations: TX - Operations Center 25231 Grogans Mill Rd The Woodlands 77380
Unposting Date: Ongoing
Organization: WOODFOREST NATIONAL BANK