Help Desk Support Technician - Kronos

CompuCom - Philadelphia, PA

Full-time$25 an hour
Skills

At e*X*cell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join e*X*cell!

* * * Job will be worked REMOTELY.

We are looking for a punctual, detailed, accurate, and customer-oriented team member for Kronos L2 Support. We are looking for a candidate with Kronos experience, Call Center experience, and it would be great if they also had Desktop Support experience.

The candidate must live within a 150 mile radius of Philadelphia, PA, but we are also allowing DC. The candidate will need to be able to come into Philadelphia for 2 one week training periods which will most likely not be consecutive weeks.

Overview:

  • Candidate must have a good phone personality
  • Must be able to manage their time as this is a Work At Home position
  • Must be able to work M-F from 12:30PM-9:30PM
  • Must have Call Center or Help Desk experience dealing with remote users
  • Must be able to work as part of a team and independently
  • General desktop troubleshooting and analytical skills desired

Experience:

  • This is a unique Call Center / Help Desk position that requires experience with Kronos Time and Attendance
  • Must have experience with a Ticketing System such as ServiceNow or Remedy, etc.
  • Should have actual day-to-day experience using or supporting the Kronos Time and Attendance application or comparable application in regards to verifying / editing timesheets, creating / editing schedules, understand how accruals work and know how to adjust accruals, how to process org maps (add / remove / rename requests), understand the various punch methods (Clock, IVR and Timestamp), understand how to set up user access (add / remove / modify) and processing Historical Edits

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Job Type: Full-time

Salary: $25.00 /hour

Experience:

  • Troubleshooting Kronos: 1 year (Required)
  • customer service: 1 year (Required)
  • Desktop Troubleshooting: 1 year (Required)
  • Help Desk: 1 year (Required)

Work authorization:

  • United States (Required)