Museum Visitor Services Associate

Museum of Chinese in America - New York, NY4.8

Part-time$15 an hour
SkillsBenefits

Under the supervision of the Visitor Services Manager, the Visitor Services Associates will carry out the daily on-site operations of MOCA, providing a informative and meaningful visitor experience. Visitor Services Associates enhance the MOCA experience by facilitating the sale of tickets, memberships, and entry into the museum, by engaging and interacting with guests and providing exceptional customer service to MOCA’s diverse audiences.

Qualifications:

  • Strong customer service and writing abilities; fluency in speaking English a must; additional fluency in Chinese (Mandarin or Cantonese) preferred but not mandatory
  • An interest in working with the public, with the ability to interact pleasantly and professionally with local and international visitors, members and VIPs, and Museum staff
  • At least one year of customer service or an equivalent combination of education, training and experience. Hospitality, retail and/or secretarial experience a plus.
  • Experience with visitor and customer services principles, practices, and procedures; knowledge of arts/culture audiences a plus
  • Ability to work in a fast-paced environment; handle multiple tasks simultaneously and prioritize accordingly; adhere to deadlines; and flexibility to handle shifting demands
  • Comfortable taking initiative and working with minimal supervision
  • Knowledge of and experience with MS Office applications required; Tessitura (preferred, but not mandatory) or experience with any other retail or reservation systems preferred
  • Available for 3-4 day shifts (including weekend, some holiday and special after-hours event availability necessary)

Responsibilities:

  • Serve as an advocate for the visitor while simultaneously promoting the welfare of MOCA; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitors’ concerns and complaints to their satisfaction and MOCA’s high standards
  • Provide assistance to visitors with the services offered by Museum. These services include but are not limited to: Coat Check, Audio Guide, Guided Tours and Memberships
  • Assist in the daily operations of the admissions desk and MOCA Shop with a focus on customer service and sales
  • Sell tickets, memberships and MOCA Shop items to visitors in a professional and courteous manner while also providing customer service regarding general customer inquiries
  • Capture visitor information such as email address, demographic, and other beneficial information
  • Actively sell and renew MOCA membership and proactively engage with members to promote the value of membership.
  • Ensuring adherence to admission procedures, that outgoing information is current and accurate, and daily register is balanced
  • Engage with visitors throughout museum and engage with MOCA Shop customers in a timely manner
  • Maintain a well-informed, working knowledge of the exhibitions, programs, and services available at MOCA; handle public relations responsibilities by providing information about MOCA, its services, programs, and initiatives
  • Work with the Education and Public Programs department in the scheduling of school/group tours and programs and ensure proper payments and processing
  • Work with security personnel to maintain orderly and safe environment for all visitors
  • Provide support to other departments as needed
  • Staff the front desk and events including weekends and some evenings and holidays
  • Assist with general administrative and clerical work, including filing, photocopying, and mailing
  • Perform other duties as needed

Job Type: Part-time

Salary: $15.00 /hour

Experience:

  • relevant: 3 years (Preferred)

Language:

  • Cantonese (Preferred)
  • Chinese (Preferred)

Work Location:

  • One location

Benefits:

  • Flexible schedule

Pay frequency:

  • Monthly

Paid Training:

  • Yes

Management:

  • Team Lead

Shifts announced:

  • Every other week

Advancement Opportunities:

  • There are occasionally opportunities to work on assignments from the different departments of the museum (exhibitions, education, collections, etc.)

Pay Frequency:

  • Monthly

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply
  • A job for which people with disabilities are encouraged to apply