Hotel & Dining Manager

American Cruise Lines - United States (30+ days ago)3.3


Overview
American Cruise Lines, the largest US cruise line, is seeking experienced Hotel and Dining Managers to help lead our crews in providing the highest level of personalized service. These are “hands-on” leadership positions, which will have you coaching, training, and supervising our restaurant and housekeeping crew members.

Once trained, we’ll fly you to one of our 8 luxury cruise ships that travel throughout the Pacific Northwest, Mississippi River or Eastern seaboard. It’s a great chance to see the country, gain valuable experience and live rent free. This is a hospitality and food service management position that has you living and working in a resort hotel environment.

In this guest facing role you’ll have to rely on your customer service and interpersonal skills to be successful. You'll be managing the restaurant in a banquet style service perfect for someone familiar with managing large events. We look for people with a great floor presence who can also anticipate our passenger’s needs.

Responsibilities
Manage the relationship between the front and back of the house
Expedite food orders and manage banquet style dining service
Supervise a crew of 15+ wait staff and housekeepers
Help coordinate guest events and perform concierge duties throughout each cruise
Train, mentor and coach wait staff and housekeepers
Maintain the highest level of guest satisfaction
Qualifications
1 to 3 years hotel and restaurant experience in a leadership role (banquet experience is preferred)
Bachelor’s Degree in Hospitality Management or Business Administration. College transcripts will be required during the interview process
Experience in training and development of new employees a plus
Proven track record in customer service
Ability to work/travel for six weeks followed by two weeks of vacation throughout the year

Perks of the Job:
Benefits package including optional health, dental, vision, and 401k
Travel expenses are paid by American Cruise Lines
Free meals, accommodations, and wi-fi mean that you have no expenses while on board
Travel the country
Upward mobility to General Management or corporate positions
All shipboard positions are challenging and rewarding. This position will enable you to be involved in all aspects of the hospitality industry from fine dining to hotel operations. We are growing rapidly and seeking those who want to grow with us.

American Cruise Lines is the largest U.S. cruise company and operates the newest fleet of riverboats and small cruise ships around the country. Our people make the difference. We recognize that our employees have made, and will keep us America's leading river cruise specialist. Our philosophy for success is simple; hire talented people then provide training, support systems and motivation so you will thrive.