The Maintenance Work Order Coordinator is responsible for managing and facilitating all residential property maintenance work orders from initiation to completion. This role involves coordinating with both property tenants (residents) and vendors, ensuring timely and efficient resolution of maintenance requests. Strong communication, organization, and problem-solving skills are essential, along with the ability to work in a fast-paced, customer service-oriented environment.
Company Overview: Mars Hill Realty has a passion for providing our clients with a superior business infrastructure that helps our customers achieve their real estate goals. Whether it is buying or selling a new home, looking for a new investment property or managing a rental property, Mars Hill Realty Group provides a locally owned, full service real estate company to help your experience be the best it can be.
Our vision is to steward our influence and resources to make a positive, lasting impact on people. We will do this by providing full-service property management services in Central Texas and Northern Virginia.
We believe great business begins with great relationships. The success of our business is reflected in the strength of our relationships. Our competitive advantages are the multiple relationships we've built based on transparency, trust and competence with landlords, tenants, vendors, agents and our co-workers.
At Mars Hill, we are grounded by our established core values and business practices. These values and practices are centered on our customers and reflect our difference. Be sure to read our mission statement and values.
Key Responsibilities:
- Maintenance Management: Oversee and manage all maintenance activities through the work order system, ensuring tasks are completed efficiently.
- Work Order Coordination: Initiate and assign maintenance work orders to vendors, coordinating tasks with residents to ensure smooth execution and timely completion.
- Vendor Coordination: Liaise with external contractors and service providers, ensuring timely and proper completion of maintenance tasks.
- Scheduling: Prioritize and delegate maintenance tasks, coordinating with the manager to meet daily operational goals.
- Inventory Control: Assist in maintaining an inventory of supplies and equipment, ensuring all items are available and in good working condition.
- Record Keeping: Maintain detailed and accurate records of all work orders, invoices, and inspection reports.
- Communication: Serve as a key point of contact, facilitating prompt and effective communication between residents, vendors, and internal teams.
Qualifications:
- Minimum of 5 years in a customer service or support environment, with at least 1 year of experience in property maintenance or a related field strongly preferred.
- Proficient troubleshooting skills related to home maintenance, must understand home maintenance to ask relevant and necessary questions.
- Basic computer and software fundamentals; proficiency with Microsoft Office.
- High-level phone and email communication skills, with the ability to manage phone calls, emails, and text messages daily.
- Strong ability to work in a fast-paced, problem-solving environment and execute tasks to resolve issues.
- Demonstrated ability to prioritize tasks, manage multiple work orders, and maintain an organized workflow. Must be detail-oriented.
- Ability to liaise between departments, vendors, and tenants to resolve work order-related issues.
- Must have an updated computer with internet access, microphone, and webcam, as this position may be remote.
- If you have taken the Disc assessment or MBTI – send us your results!
Why Join Mars Hill:
- Be part of a company with strong values dedicated to making a positive, lasting impact on people.
- Fully remote since 2018. This position works from a home office.
- Work in a collaborative and dynamic environment.
- Flexible scheduling.
- Unlimited PTO time
- Professional development opportunities and growth.
- We do not have health care or retirement benefits at this time.
If you are a skilled and customer-focused maintenance coordinator with a passion for team work, we invite you to join our team!
Job Type: Full-time
Pay: $20.00 - $22.50 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Referral program
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have troubleshooting skills related to home maintenance?
Experience:
- Customer service: 5 years (Required)
Work Location: Remote
