Service Supervisor - 2nd Shift

Cumberland International Trucks - Nashville, TN (30+ days ago)4.0

Full-time

Join the Cumberland team today – where we offer a career path, not just a job. In Nashville, one of the fastest growing cities in the nation, you’ll reap the benefits of a growing economy.

SUMMARY

Runs an efficient and profitable service department through productive staffing, customer retention, cost control, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.

What We Offer Our Employees:
  • Wellness program with the opportunity to win big ticket items
  • Training/ mentorship programs
  • Medical and Prescription Drug
  • 401 K with Employer Match
  • Wellness Program
  • Voluntary Dental Benefits
  • Life and AD&D Benefits
  • Short Term Disability
  • Voluntary Long Term Disability
  • On the Job Training
  • 8 Paid Holidays
  • Paid Time Off (PTO)
  • Access to Telecom – a new benefit providing 24/7/365 digital access to doctors
  • Employee Discounts on Equipment at Cumberland Tractor & Equipment!
Responsibilities:
  • Ensure that customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of the customer experience by carrying out additional assignments, leaving the customer with a positive dealership experience
  • Manage and hire technicians and service advisors
  • Distribute work between technicians
  • Prioritize required services
  • Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer is never mishandled
  • Build lasting relationships with customers
Qualifications:
  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized, friendly and courteous
  • Dealership experience preferred
  • Able to work 2nd shift hours
Core Values

  • Honor – We honor customer relationships by providing world-class service.
  • Readiness – We use all available resources to ensure that we are always ready to address any and all customer concerns and demands.
  • Victory – When our customers win, we win.
  • Loyalty – We aim to foster customer loyalty by upholding our core values and by keeping our brand promise.
The Journey Starts Here

This line positions Cumberland as the dealer of choice for vehicle buyers within the brand’s market reach. The phrase suggests to prospects that they are in the right place and that they need look no further. It also nods to the history of the name Cumberland, the explorer responsible for transporting the name from one continent to another through honor and loyalty to his motherland.

EEO