Stihl Technician - Guthrie's Ace Hardware

Job Details

Full-time

Full Job Description

Are you looking to join one of one of the area’s premier Hardware Stores? Guthrie's Ace is seeking a staff member to join our team as a STIHL power tech. and general sales person. The successful candidate will be mechanically inclined and have experience in small engine repair and equipment maintenance preferably with STIHL power equipment. They will need to quickly get Silver certified. The preferred candidate will have verifiable small engine repair experience and the ability to show consumers how to properly use a wide variety of STIHL power equipment.

Summary

This position is responsible for maintaining focus on quality customer service, increasing sales, and STIHL equipment maintenance and repair. The successful employee will consistently provide quality customer service, actively seek projects to complete, order STIHL parts as needed, fill out warrantee paperwork and process repairs in a quick and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Customer Service

Ensures customers are provided with the highest levels of customer service
Demonstrates proper sales and service techniques as dictated by company leadership
Consistently provides customers with accurate information equipment availability and use
Listens to customers and provides courteous and knowledgeable assistance to each and every customer
Effectively trains customers how to use complex equipment in a safe and effective way
Coach customers to utilize the correct equipment for the right job

Sales

Accountable for increasing sales in their department
Provides information to other associates to improve sales and increase product knowledge across the store
Knowledgeable of equipment on the sales floor, back stock levels, and locations of products
Provide a pleasant and safe shopping experience
Ensure cleanliness and departmental organization standards are met

Equipment Repair

Ensures equipment is repaired, safe, and ready to process.
Orders repair parts as needed for equipment repair
Ensures proper check in and check out of equipment
Maintains repair schedule and regular maintenance schedules for all STIHL equipment
Identifies and notifies management of any pricing irregularities in the system
Performs other duties as assigned.
Education and Experience

Job Type: Full-time

High School degree or G.E.D. equivalent, plus two (2) years’ experience in an equipment repair preferred.
Experience in retail/equipment repair experience and/or educational equivalent preferred.
Must be able to effectively navigate basic computer programs and be proficient with the use of Microsoft Office Products such as Word, Excel, etc.
Strong math proficiency preferred.

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