Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
The Strategic Account Executive (SAE) is a position that requires focus on an assigned portfolio of clients within our Coalitions Division. The SAE is responsible for the overall growth, retention and strategic planning of their client book. This includes acting as the lead for "inside sales" (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts. In addition, the SAE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and strong organizational skills.
This role will require a self-starter –high-performing individual with proven leadership skills. The ideal candidate will have a comprehensive understanding of the PBM environment and broader health care system. This individual should have the ability to work across departments to achieve success, has positive and respected relationships, and uses knowledge and organizational skills to achieve desired objectives. In this role one must exhibit the ability to manage client expectations based on Optum’s capabilities – and look for up sell/growth opportunities with the client, manage customer satisfaction of assigned accounts, and take accountability for individual and team objectives.
The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in the SAE role.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Maintain overall accountability for client satisfaction, retention and growth
Use strong industry knowledge to add value to the clients’ operation and look for up sell opportunities
Maintain an ongoing knowledge of clients’ business; as well as their contract with Optum
Provide leadership for new client projects/implementations
Provide regular communication to management on client concerns and feedback
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces with internal Optum departments
Assist in the marketing of sales strategies; product/service information
Maintain client business plan
Understands the Eligibility and Pharmacy Claims adjudication process
Monitor performance guarantees/Service Level Agreements
Negotiate contract renewals
Conduct periodic reviews with client and recommend new products/services as appropriate
Participate in best and final sales support as appropriate
Travel to client sites may be required
Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Bachelor's degree or equivalent experience
5+ years Client Relationship Management or Account Management experience
Ability to Travel 25% to visit client base
Must be able to demonstrate professionalism both with internal and external clients
Advanced understanding of PBM industry
Health plan experience
Past experience working with Consultants
Experience with strategic planning and upsells
Project Management Experience / Certification
Strong oral and written communication
Strong negotiation skills
Ability to prioritize and meet deadlines
Client facing presentation experience
Experience cross - selling / upselling products to customers
Ability to work in self-motivated environment with limited supervision
Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)
Diversity creates a healthier atmosphere:
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.