Full Job Description
Sales Assistant / Customer Service
AJM Packaging Corporation
Bloomfield Hills, MI
Position Overview –
AJM Packaging Corporation, one of America’s leading manufacturers of paper products, including paper plates, cups, bowls and bags, has an immediate opening for a Customer Service Representative/Sales Assistant for our Corporate Office in Bloomfield Hills, MI.
The Customer Service/Sales Assistant will perform a range of important customer service, sales, administrative and related support duties and tasks.
Responsibilities & Duties:
Provide support to designated Sales Representative by performing the various tasks. These tasks include, but are not limited to:
Processing requested quote letters
Processing and shipping sample requests to customers
Doing follow-up on orders/shipments to ensure all items are priced correctly and shipped in a timely manner
Generating and reviewing sale history reports and producing any other requested report
Completing credit checks for new accounts and setting up new accounts in computer system
Complete the following tasks to ensure the processing of all customer orders:
Receiving and entering orders in the system
Maintaining an up to date listing of all available products and prices. Reviewing for accuracy.
Maintain routine contact with plants, other departments and customers to track product movement and be able to make the determination of whether an order will be delivered as scheduled.
Daily monitoring of late order report and attempting to resolve and outstanding issues
Completing intra-company transfers
Perform customer service needs through a variety of tasks, including, but not limited to:
Serving as a contact source for customer comments and inquiries
Investigating and resolving customer issues or inquiries in a timely manner
Tracking late or missing shipments
Revising purchase orders as needed and reissuing the modified purchase order
Researching and investigating unauthorized deductions, unsaleables, and damages
As opportunities arise, be involved in the sales process to make or enhance sales orders
Assist other Sales Assistants with completion of tasks as workload permits
A Bachelor’s degree in marketing, business administration or related field
Three or more years of related business experience
Direct experience with key customer related tasks to include processing quotes, credit checks, generating essential customer reports, and adjusting purchase orders
Excellent verbal and written communications skills
A high degree of professionalism and telephone/e-mail etiquette
Strong computer skills along with accurate and high speed typing ability
The ability to multi-task and effectively prioritize
A high degree of accuracy and reliability across a range of tasks.
Covid-19 vaccinated prior to in-person interviews and site-visits and committed to taking all necessary and appropriate FDA approved and CDC recommended boosters during AJM employment.
At AJM, our comprehensive “Cafeteria Benefits Plan” and “Flexible Spending Arrangement” (FSA), truly set us apart from the competition. Under the cafeteria plan you’ll receive a package of company paid medical, dental, optical, life and disability insurance coverage and be able to adjust the proportions spent on each coverage/benefit to suit your personal requirements and preferences. You can even redirect a portion of the total spend to pay for homeowners, car and pet insurance premiums purchased at group rates. Lastly, under the Flexible Spending Arrangement (FSA), you’ll be able to contribute a portion of your annual earnings on a pre-tax basis to pay for child and dependent care and medical, dental and optical insurance co-pays and deductibles.
Summary of Benefits –
Medical Insurance (BCBS)
Short & Long-Term Disability Insurance
Flexible Spending Agreement
Health Savings Account
Child & Dependent Care Savings Account
401 K Retirement Plan (with Safe Harbor Company Match)
Employee Assistance/Wellness Program
Paid Sick & Personal Time
Professional Development Program (AJM University)
About Us –
AJM was founded as a manufacturer of paper and plastic products in 1957 by three (3) Detroit area brothers who eleven (11) years earlier began selling retail packaging, cleaning and office supplies and equipment and consumer disposables out of a small warehouse in Detroit’s Eastern Market. Over many years, we gradually evolved from our broadline distributor beginnings into a major paper products manufacturer, today employing nearly 3,000 people and operating eight (8) manufacturing and five (5) warehouse/distribution facilities strategically located throughout the United States.
We’re still family owned and operated, still manufacturing our products in the good old USA and still providing our customers with the same reliable service and quality products they’ve come to expect from AJM for nearly 65 years now. It’s a simple formula, no doubt, but you can’t argue with success. Today we’re the nation’s leading manufacturer of private label paper plates, cups and bowls, lunch bags and lawn and leaf bags.
Career Development –
At AJM, we realize we will only go as far as our employees can take us and, for that reason, we invest millions of dollars every year on both classroom and on-the-job training to develop our employees’ skills and promote a culture of learning and continuous improvement. There are no barriers to impede your progress here and no ceilings to halt your advance. You’ll control your own destiny, and we will help you reach your full potential with both in-house development programs and tuition reimbursement for undergraduate and graduate level college studies. Join our team and see where your AJM journey takes you!
For More Information –
Visit our website at www.ajmpack.com or call (833) 562-7256
Equal Employment Opportunities –
AJM Packaging Corporation is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, national origin or other legally protected status.
About Us: Why AJM Packaging Corporation: AJM Packaging is one of the nation’s leading manufacturers of disposable paper products including paper plates, cups, bowls, and bags. For more than 60 years, we have invested in our company and our people. We are proud to create over 3,000 jobs in our eight manufacturing plants strategically located across the USA, and our corporate office in Bloomfield Hills, Michigan. Despite our growth, we are still a family-owned and operated business and we remain committed to providing the reliable service and quality that has been important to AJM since the day our founders started the business. Career Development: Many AJM employees started in entry-level roles and have become leaders in their respective departments. Benefits: At AJM, our comprehensive benefits package truly sets us apart. This exciting position is eligible for company paid medical insurance, dental insurance, vision insurance, short and long-term disability, life insurance, 401K matching plan, tuition reimbursement and employee referral programs. Plus, AJM provides company paid vacation days, sick days, and holidays. Working at AJM during COVID-19: AJM remains open as an essential business operating during the COVID-19 global pandemic to supply disposable paper products to supermarkets, pharmacies, and other retailers that deliver essential items to our communities. To provide a safe work environment for our employees, we have implemented a series of safety measures including providing employees with masks and other protective gear, daily temperature checks, implementing social distancing in common spaces, and updating our sanitation procedures. Application Process: For immediate consideration; apply directly, send your resume/information to email@example.com, or call us at 833.562.7256 AJM Packaging is an equal opportunity employer.