eBay@Home Customer Service Work From Home Representative

eBay Inc. - Greensboro, NC4.0

8 days agoFull-time
**Workspace must be within 20 miles of Greensboro, NC**

Looking for a company where you can shape how the world buys, sells, and gives? Where you’ll be supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact? If so, we’d love to talk to you!

As Customer Support Teammates we are able to support eBay customers and solve their problems in the quickest, simplest, easiest way possible and leave them feeling great about eBay along the way.

This Role:
Supports eBay buyers on matters regarding site navigation, account setup and inquiries, payments, and other general questions.
Provides engaging and compassionate customer service in a dynamic call center environment
Effectively utilizes written and verbal communication to serve eBay customers
Establishes and maintains customer trust through all aspects of work
Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
Makes independent and courageous decisions keeping customer and company needs in mind
Engages in weekly development sessions with Team Leaders and Coaches
Maintains high performance metrics including quality, adherence, and customer satisfaction

You Are:
A stellar communicator with the ability to speak effectively to customers from diverse backgrounds
Proficient in computer setup
Customer-centric, allowing you to maintain high level of customer focus in a variety of different and complicated situations
Skilled and empathetic to the needs of customers
Comfortable in a dynamic, fast-paced working environment.
2+ years of call center or customer service related experience

Work from Home Requirements:
Workspace must be within 20 miles of Greensboro, NC
Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children and other adults.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
Have (or be willing to get) Internet service with a consistent internet speed of 10 mbps download and 4 mbps upload
Have (or be willing to get) a phone land line used exclusively for work. Not used for personal incoming/outgoing calls or alarm systems.

Our Benefits:
Highly competitive starting pay with differentials for swing and weekend shifts
Benefits on Day 1
16+ Days of Paid Time Off
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
Teammates receive quarterly performance bonuses and yearly performance raises
And many more at ebaybenefits.com
What is Next?

Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application. We have many steps in our process. If you are selected to move forward, you will be contacted by our recruitment team.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:
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