Experience Design Business Manager

TD Bank - Mount Laurel, NJ (30+ days ago)3.9


We are looking for an Experience Design Manager eager to solve meaningful problems and envision seamless experiences spanning a broad digital and physical ecosystem. You'll get a chance to work with a team of creatives from diverse disciplines and industries, and collaborate closely with the best design research team in the industry to generate insights, concepts and experiences. Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We encourage hybrid talents with multidisciplinary expertise.
Job Requirements • Plays a key leadership role by spearheading design strategy at project level for the Digital Customer Experience group.
  • Oversees and drives the creation of the navigation and organization for company websites and related interactive applications.
  • Applies user-centered design methods to translate user needs, business objectives and technology capabilities into world-class user experiences.
  • Leads and directs design teams from project concept to completion.
  • Translates marketing and business objectives into design strategies.
  • Ensures the integration of a customer-centric approach (e.g. personas, usability heuristics & testing, contextual inquiries, behavioral analytics) to inform design solutions.
  • Collaborates with business, marketing, and technical stakeholders to develop concepts for web sites, web applications, and mobile offerings.
  • Oversees and/or develops design deliverables (customer paths, site maps, screenflows, navigation, wireframes, interaction designs) to define the customer experience.
  • Creates A/B and other test plans, analyzes results and recommends improvements.
  • Plans and estimates for simple to complex projects.
  • Performs risk/issue management and resolution.
  • Attracts, recruits, and retains design talent.
  • Ensures that design output meets the Online Channel’s vision of world-class customer experiences.
  • Creates presentations for senior management that clearly and concisely present analysis and recommendations.
  • Provide consulting expertise to identify user needs, perform relevant analysis and provide recommendations.
  • On-going education of business partners in the area of customer experience design.
  • Contributes to the development of the Digital Customer Experience group’s culture and quality standards.
  • Provides oversight and mentorship to designers.
  • Seeks out current industry knowledge and educates team members.
  • Develops and maintains good relationships with project partners (e.g. groups outside the Online Channel, vendors).
  • Collaborates with groups outside the Online Channel to identify and develop new business opportunities.
Qualifications • 4 year bachelor's degree in related field is preferred; multidisciplinary backgrounds such as psychology, computer science, human-computer interaction or related areas.
  • At least five - ten years information architecture/experience design within digital media (web sites / applications / mobile apps).
  • Experience in financial services is preferred but not mandatory.
  • Previous work experience in one of the creative disciplines (visual design, copywriting, content strategy and/or interaction design) but has grown to a level at which they have a broad understanding of all of them.
  • Self-motivated with exceptional analytical skills and attention to detail.
  • Ability to communicate clearly in both written, diagrammatic and presentation form to internal development teams, designers and business stakeholders.
  • The ability to multi-task, meet tight timelines, and be flexible in adapting processes to meet project needs.
  • Highly proficient in MS Office and Interaction Design related software packages (e.g. Visio, Axure).
  • Conceptual understanding of web-related technologies and standards, including CSS, HTML, and JavaScript.