- Time Management
- Sales Experience
- Financial Acumen
- Store Management
- Customer Service
Retail Store Managers are executives within the Bob’s Discount Furniture organization and play a vital role by creating an atmosphere that establishes, nourishes and maintains Bob’s Culture, ensures a world class customer service experience, as well as promotes the vision and direction of the Company. The Retail Store Manager ensures that the stores perform beyond expectations and in a manner that is consistent with the Company’s core values and is expected to lead by example.
The primary function of a Retail Store Manager is to oversee, direct and guide all facets of the operation of a Bob’s Discount Furniture Store in order to maintain the reputation, appearance and profitability of the location. The Retail Store Manager will maximize sales and achieve and/or exceed Company budgetary goals to include but not limited to sales volume, category volume, profit margin and metric’s by following and enforcing all policies and procedures of the company and utilizing their retail expertise to recognize opportunity.
The Retail Store Manager will be committed to ensuring the optimum level of the safety and security for internal and external customers by ensuring the facility is in compliance to all local municipality and Company safety guidelines and is continuously maintained and that all cash handling and store opening and closing procedures are enforced.
The Retail Store Manager will maintain accurate inventory practices and will monitor periodic cycle counts to ensure efficient and effective reconciliations of location inventory according to Company policies and procedures.
The Retail Store Manager will actively engage, encourage, mentor and motivate direct and indirect reports and identify and determine professional development opportunities.
The Retail Store Manager will work with Senior Management to ensure the location is adequately staffed to meet and/or exceed budgeted sales numbers, that all Company guidelines’ and policies are adhered to by all location employees and will oversee all employee discipline and employee relations issues with the appropriate partnership of Human Resources’, Operations and Loss Prevention.
As a liaison to the community, the Retail Store Manager will establish themselves in the community and be recognized as a champion of honesty, integrity and good judgment.
Spend 60% of time maintaining a visible floor presence
Meat and/or exceed store sales goals as directed by the Company
Maintain a visually appealing and safe facility
Accurately manage inventory
Ensure proper cash handling procedures are strictly enforced
Other duties as assigned
Proven ability to use sound judgment and decision making
Proven ability to analyze complex problems and recognize root cause
Proven ability to set clear goals and expectations
Proven ability to communicate effectively and utilize communication tools appropriately
Proven financial acumen and budgetary success
Proven ability to exceed customer satisfaction
Proven ability to manage and improve process
Proven ability to work under pressure
Proven ability to develop talent
Proven ability to motivate self and others
Excellent time management skills
Ability to use critical thinking
Excellent identification of key causes
Bachelor’s Degree or equivalent
5 – 10 years sales experience in retail environment
Proven successful commission sales experience
5+ years of Retail Store Management experience
Proven track record of successful financial budgetary competency
Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.