Customer Service Associate

American Girl - Middleton, WI4.1

30+ days ago

*We are currently hiring for seasonal positions in our Contact Center in Middleton, WI.
*Our first 2 training classes are coming up soon!!!!

Please apply directly at

DAY training will start on Wednesday, August 15th from 8:00-4:30pm. The remaining days of training will be 9am-3:30pm.EVENING training will start in mid-September.

You are the voice of our brands! A typical day at American Girl includes:

  • Ensuring an outstanding customer experience through providing premier service. You’ll process orders and catalogue requests, solve customer issues, and share order, product, and retail store information.
  • An exciting variety - no call or email is quite the same! You’ll be a brand advocate for American Girl and many other fun Mattel brands.
  • Sharing your product knowledge. You’ll offer coordinating product options and share additional information to enhance service.
  • Showing your technical skills. Entering appropriate and accurate information into the ordering system gets the package to the correct location, on time, and corrects any problem.

We offer a FUN work environment, competitive pay rates, weekend premiums, generous product discounts and outstanding paid training. We promise that you will be able to do the job well!

Experience, Education & Skills

  • Customer Service experience. Call Center environment a plus!
  • Demonstrated knowledge of customer service principles and practices.
  • Computer savvy, with experience navigating through multiple web sites simultaneously.
  • Possess a positive attitude with excellent interpersonal skills.
  • Ability to work in a team environment and adapt to changing workloads while prioritizing and multi-tasking throughout your day.

About Us
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ: MAT,, a creations company that inspires the wonder of childhood. Headquartered in Middleton, WI, American Girl offers an inspiring world of dolls, content, and experiences that nourish a girl’s spirit and help develop her strength of character. Best-selling lines include Truly Me™, Girl of the Year™, Bitty Baby™, WellieWishers™, and American Girl’s classic historical characters. The company sells products through its award-winning catalogue, on, in its proprietary U.S. experiential retail stores, as well as at specialty retailers nationwide. By inspiring girls to be their best, American Girl has earned the loyalty of millions and the praise and trust of parents and educators.
Mattel is an Affirmative Action/Equal Opportunity Employer

minorities/female/veterans/individuals with disabilities/sexual orientation/gender identity

Job Type: Temporary

Salary: $14.00 /hour

Work environment:

  • Call center

Communication method(s) used:

  • Phone
  • Email