- Bachelor's Degree
- High School Diploma or GED
- Project Management
- Microsoft Office
- Communication Skills
- Google Analytics
The Associate eCommerce Product Manager is responsible for supporting the creation and implementation of digital products across our web platform, channels and brands. Focus of work includes aligning closely with eCommerce Product Managers, executive stakeholders and internal business partners to improve our competitive positioning, technology vision and the implementation and rollout of website product improvements. The ideal candidate is a customer-centric individual, with a great sense of digital product performance, project management and communication skills, and with a strong technical understanding of Internet, Web and eCommerce technologies. This position is highly cross functional, working closely with the ePM team, IT/Development, Sales, Marketing, Merchandising, 3rd Party Vendors and Senior Leadership. This individual should have strong engagement management skills, business acumen, deep technical knowledge and the ability to speak to both business and technical teams. The candidate must be able to work independently, have a history of successful eCommerce product implementations and be results-driven. This person will have a solid understanding of process analysis, requirements gathering, systems design and web-based solutions.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
30% Responsible for ongoing communication of product performance and product evolution status against it via published up-to-date calendars, testing, product launch communications, presentations, technical notes and training for internal and external constituents.
20% Contributing member of the eCommerce Product team that will provide tactical Product Roadmaps, collaborate in prioritization and provide inputs into larger Product roadmap and capabilities.
50% Relentlessly drive for continual online product improvements, collaborate with cross-functional teams in delivering digital products which results exceed quality expectations and positively impact business results. Will drive successful product implementations from definition to validation, including defining and establishing goals, objectives and outcomes for each product.
NATURE AND SCOPE
This position reports to the Senior Manager of ecommerce Product Management
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 2 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to draw accurate conclusions from financial documentation
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Excellent written and verbal communication skills
Strongly competent in eCommerce product planning.
Confidence to dive-in and learn new solutions and processes without much assistance.
Ability to cope with a fast-paced, changing environment and tight timelines.
Ability to see the end goal and have persistence and creativity to navigate complexity
Strong understanding of Waterfall and Agile delivery methodologies
Strong understanding of usability best practices, information architecture principles, content management, interaction design and A/B/MVT testing
Experience in multi-channel, multi-devices (Desktop, tablet, mobile, and wearables) and online retail preferred Familiarity with B2B ecommerce best practices and web site merchandising a plus
Enthusiasm, creativity and desire to work in an innovative team that is the strategic focus and customer-centric
Knowledge of eCommerce platforms, Site Catalyst, Google Analytics, Oracle Endeca and/or Test & Target a plus Solid experience in browsing technologies and collaboration tools such as Jira, Confluence, At Task, Skype, Pivotal Tracker, etc.
3+ years of previous related work experience
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Consistently achieving results, even under tough circumstances
Building partnerships and working collaboratively with others to meet shared objectives
Building strong customer relationships and delivering customer-centric solutions