Since 2000, continued growth has hastened our need for senior IT support engineers. This information technology position is based in the San Francisco Bay Area, including the East Bay, South Bay, and Peninsula area, and is ideal for people who are ready to be challenged by real world applications. As part of our service team you will go onsite with customers and resolve email support requests in a timely manner. Two years from now, you will look back and discover you have taken your senior IT support engineer skills and success to the next level.
Required Technical Support Experience and Qualifications
5 to 10 years of technical support or 1 - 2 years junior system administrator experience.
Authorization to work in the U.S.
Exceptional communication skills.
Knowledgeable about current Microsoft Office Suites.
Familiar with backup technologies (VEEAM, Crashplan, etc.)
Familiar with anti-virus technologies (AV Defender, etc.)
Familiar with software deployment technologies (ghost, repackaging tools).
Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting).
Familiar with remote access technologies (VPN, dial-up, terminal services).
Knowledgeable about current Microsoft Windows operating systems.
Desired Technical Support Experience and Qualifications
4 year Bachelor's degree.
Relevant certifications (MCP, CCNA, etc.)
Experience in customer service.
Salary commensurate with senior IT support engineer experience.
100% of medical, dental, vision for you and your family, 80% covered for Kaiser.
401K with company match up to 4% of salary.
17 days/year PTO.
Certification and training reimbursement.
Bonuses for referring new clients or employees.
If you're among the best of the best and ready to take your senior IT support engineer career to the next level, apply today.