Senior Business Analyst

AIG - Boston, MA (30+ days ago)3.8


Functional Area:
OP - Operations
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG General Insurance Company, Ltd.
Provide support for US Portfolio Solutions by means of research, analysis, documentation, testing, and training. Fully participate in the project development process, contributing to the development, enhancement, and maintenance of internal systems, procedures and processes and were necessary, external vendors.
Contribute to the decision making process of assignments and make recommendations to the program manager as well as when representing US Portfolio Solutions on project teams.
Duties and Responsibilities
Assist in the development of business solutions including, but not limited to:

Develop and recommend automated solutions to satisfy business needs and reduce the amount of manual and redundant effort currently required
Interact with Stakeholder groups to define and document Business Requirements using a standardized template
Participate in system testing
Develop, document and facilitate user acceptance test plans to ensure fulfillment of requirements and successful project implementation
Prepare and maintain user reference guidelines and documentation
Prepare training materials and, when appropriate, conduct formal training
Monitor quality of production systems
Develop reports using various query and or report writer tools as needed
Participate in the cost analysis/justification and written recommendation to management of the business need
Participate in the creation of project plans, estimates, schedules and status reports
Perform research and analysis activities including, but not limited to:

Research, coordinate and track problems to resolution
Investigate and recommend system, policy and or procedural improvements
Perform workflow analysis, create workflow diagrams and make recommendations for procedural improvements
Perform ad hoc research projects
Understand and represent US Portfolio Solutions and communicate their needs effectively

Support the business needs on company subcommittees and teams when requested
Exhibit a continued commitment to expand knowledge base through personal initiative and industry sponsored courses/seminars
Successfully complete assignments with minimal supervision
Provide superior customer service to both internal and external customers
Assume additional responsibilities as requested
Knowledge, Skills and Education Required
Minimum five years work experience in Commercial Insurance lines, preferably with CPP, Auto and Umbrella
Four year degree or equivalent work experience
Demonstrated mastery of duties and responsibilities of a Business Analyst role
Hands on knowledge of ISONET rates, rules and forms
Proven analytical, decision making and problem solving abilities
Effective interpersonal and communication skills, both written and verbal
Able to comprehend and apply a working knowledge of a system development methodology
Able to multi-task, manage details and execute effective follow through
Able to manage group dynamics, facilitate effective team interaction, and negotiate effectively
Procedural development/workflow analysis preferred
Proficient in the use of Microsoft products (Word, Excel, Visio, Project, Power Point, and Access dB).
Demonstrated dependability in a highly dynamic environment
Knowledge of property and casualty underwriting environment helpful
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives