Assistant Director of Financial Aid (FA0033, 683)

Concordia University, Oregon - Portland, OR

Assistant Director of Financial Aid (FA0033, 683)

University Mission: Concordia University is a Christian university preparing leaders for the transformation of society.

Program Mission: To achieve the enrollment and retention goals of the university by building and sustaining a quality student base whose goals and aspirations can be realized through the Concordia experience.

Assistant Director of Financial Aid

Position Summary

Are you strong in leading others through supervision and training? Do you get excited about interpreting complex federal and institutional policies? Concordia University has an Assistant Director Financial Aid position for you to consider!

The Assistant Director of Financial Aid performs full-service financial aid counseling and processing students as assigned by the Director of Financial Aid Operations as well as represents the financial aid department in various meetings and events as necessary. This position will also assist in identifying and delivering training needs for new financial aid counselors and act as a point of contact in the absence of the Director of Financial Aid Operations.

Minimum Education and Experience Requirements

Bachelor’s Degree required.

2-3 years successful experience in college financial aid.

Ability to lead and supervise staff

Thorough and current knowledge of federal and state Financial Aid regulations.

Proficient in Excel, PowerPoint, Word, Microsoft Outlook, Network Drives, Remote Network Access (H: drive, VPN), and Administrative software (Banner experience preferred).

Demonstrated concern for delivering quality service to students.

Must be able to be granted and maintain access to federal databases and processing systems throughout employment. Note: being in default on any student loans will prohibit access to federal systems.

Position Title

Assistant Director of Financial Aid


Office of Financial Aid

Reports To

Director of Financial Aid Operations (FA0034)

FLSA Status


Position Number


Salary Grade

Grade 5

Primary Work Location

Holman Campus or Concordia River Campus, Portland OR

Work Schedule

Monday through Friday

Employee Classification

03 – Staff, Full-time, Exempt



Last Updated

October 2018


Concordia University is a private, Christian university. Concordia University reserves the right to give preference in employment based on religion in order to further the Lutheran objectives of the University and the Lutheran Church-Missouri Synod.

Essential Duties and Responsibilities


Oversee all aspects of the assigned programs, including management and training of counseling staff.



Work with multiple campus departments in identifying and resolving student issues and other barriers to enrollment or retention that pertain to financial aid.



Represent the financial aid office in various meetings, committees and events as necessary.



Complete full-service financial aid processing, including document collection, budget assignment, FAFSA verification, and awarding of financial aid packages for students.

20% 5.

Maintain current knowledge of federal, state and institutional policies and procedures regulating student aid.



Be a point of contact in the absence of the Director of Financial Aid.

10% 7.

Perform other duties as assigned.

Work Contacts

Current and prospective students, CU staff and faculty, direct manager and administrative team members, and representatives from third party administrators and partner agencies.

Scope of Work

Responsible for oversight of all aspects of Financial Aid operations. Develops and implements procedures to improve efficiency, quality and compliance; evaluates current procedures and practices for accomplishing departmental objectives. Keeps leaders informed of results, outcomes and impediments.

Working Conditions

Office environment.

Minimum Physical Requirements

Able to tolerate prolonged sitting and repetitive exposure to computer terminal and computer use.

Able to bend, reach, grasp, lift and carry within an office environment. Occasionally lift up to 25 lbs.

Able to perform complex logical reasoning functions with a high degree of accuracy and timeliness.

Able to engage in effective two-way conversation.

Minimum Requirements (Knowledge, Skills and Abilities)

Exceptional time management skills. Able to demonstrate a high degree of organization with ability to manage multiple priorities and deliver assignments on time. Able to work effectively in a high volume, fast paced environment.

Excellent listening, written verbal communication and interpersonal skills.

Be willing to travel occasionally for conferences and training

Proficient in the use of Microsoft Office software (Outlook, Excel, MS Word, and Access). Able to effectively utilize computerized administrative information and data processing systems.

Successful in dealing with customer and company personnel at all levels.

Provide excellent customer service to students, enrollment partners, staff and faculty.

Able to maintain confidentiality and handle confidential information with good judgement, discretion and integrity.

Self-motivated and able to work independently with minimal oversight.

Able to collaborate and work as an effective team member.

Pre-Employment Screening Requirements

Successfully pass a criminal background check

Attitude and demeanor of all Concordia University employees: As part of a work environment that highly values Christian education, educational excellence and service to students, all members of the community will:

Publicly support the mission of Concordia University.

Communicate effectively with warmth, sensitivity, and understanding as s/he deals with administrative colleagues, teachers, students, parents, faculty, college personnel and program associates.

Work as a team member in a professional environment.

Possess a “service attitude” (willingness to be flexible to meet the needs of the department).

Have a professional physical appearance (appropriate clothing, personal hygiene, etc.).