Patient Portal Analyst or Patient Portal Analyst Sr. (FULL-TIME)

Nemours - Wilmington, DE3.9

30+ days ago
As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

Nemours is seeking a Patient Portal Analyst or Patient Portal Analyst Sr. (FULL-TIME) to join our team in Wilmington, Delaware.
As the birthplace of the Nemours healthcare system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del. honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation’s best pediatric hospitals by U.S. News & World Report and honored with the ANCC’s Magnet Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. We recently completed a multi-phase hospital expansion that includes new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.

This position will be either an Analyst or Analyst Sr. position and will depend on the experience level of the candidate.

Patient Portal Analyst Job Duties and Requirements

Job Duties

This position is responsible for providing direct support to internal and external end users in the efficient and accurate utilization of the patient portal applications and the electronic medical record. Analysts participate in building, testing and validating new functionality and engaging in custom configuration activities. Analysts perform in-depth analysis of workflows, data collection, report details and other technical issues associated with the use of clinical applications. The Analyst must have the ability to recognize opportunities for process improvement and optimization activities designed to create knowledgeable end users. Analysts are responsible for the day-to-day support of the application, including but not limited to account creation, trouble shooting, QA, training and demo’s, reporting and statistics and server updates.

Collaborates with senior management to plan, implement and evaluate the effectiveness of systems and services. Identifies and coordinates system updates, changes and enhancements to support clinical information and meet business needs, while maintaining system and data integrity. Prepares charts, diagrams and documents to assist in problem analysis and submits recommendations for solutions. Manages and co-ordinates team tasks. Facilitate the maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.

Achieve and maintain application specific certification in accordance with vendor requirements.
Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of the clinical applications, portal applications and the elctronic medical record.
Conduct clinical workflow analysis and assess need for workflow redesign and process improvement.
Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards.
Participate in the evaluation, testing and validation of new release and upgrade functionality.
Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals. May lead projects impacting multiple teams.
Facilitate change and employ change management methods in advancing innovation, technology and decision support.
Respond to assigned Service Now tickets within the defined timeframes.
Support all patient portal related applications: MyNemours, Nemours app, others as needed.
Job Requirements

Bachelor's Degree preferred or an Associate's Degree with equivalent work experience will also be considered.
Minimum of three (3) to five (5) years experience required.
Application specific certifications as required.
Strong software and application knowledge. Prior clinical, portal and/or electronic medical record experience.
Epic Ambulatory and MyChart certifications preferred.

Project Management experience preferred.

Patient Portal Analyst Sr. Job Duties and Requirements

Job Duties

This position is responsible for providing product design recommendations and direct support to internal and external end users in the efficient and accurate utilization of the patient portal applications and the electronic medical record. Sr. analysts participate in design, workflow configuration, building, testing and validating new functionality and engaging in custom configuration activities. Sr. analysts provide product design recommendations based upon performance of in-depth analysis of workflows, data collection, report details and other technical issues associated with the use of clinical applications. The Sr. Analyst must have the ability to recognize opportunities for process improvement and optimization activities designed to create knowledgeable end users. Sr. analysts are responsible for the day-to-day support of the application, including but not limited to account creation, trouble shooting, QA, training and demo’s, reporting and statistics and server updates.

Collaborates with senior management to plan, implement and evaluate the effectiveness of systems and services. Identifies and coordinates system updates, changes and enhancements to support clinical information and meet business needs, while maintaining system and data integrity. Prepares charts, diagrams and documents to assist in problem analysis and submits recommendations for solutions. Manages and co-ordinates team tasks. Facilitate the maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.

Achieve and maintain application specific certification in accordance with vendor requirements.
Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of the clinical applications, portal applications and the elctronic medical record.
Conduct clinical workflow analysis and assess need for workflow redesign and process improvement.
Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards.
Participate in the evaluation, testing and validation of new release and upgrade functionality. Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals. May lead projects impacting multiple teams.
Facilitate change and employ change management methods in advancing innovation, technology and decision support.
Respond to assigned Service Now tickets within the defined timeframes. May include direct contact with and support of patient families.
Support all patient portal related applications: MyNemours, Nemours app, others as needed.
Provide patient-centered design recommendations for all patient portal related applications.
Job Requirements

Bachelor's Degree preferred or an Associate's Degree with equivalent work experience will also be considered.
Minimum of three (3) to five (5) years experience required.
Application specific certifications as required.
Epic Ambulatory and MyChart certifications required.
Strong software and application knowledge. Prior clinical, portal and/or electronic medical record experience.
Project Management experience preferred.

Server experience preferred.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.