Full Job Description
Seeking Server Assistants; Food Runner needed
At Alamo Drafthouse, our passion is to ensure every GUEST has an AWESOME experience and is EXCITED to come back. Our runners are the key element to providing our guests with a magical full-service experience. The food runner team serve as a connection between our front of house guest experience and our inner workings behind the velvet red curtains. Like ninjas in a dark theater, they ensure the food looks as beautiful as the Chef intended and goes out at the right time - delivered directly to our guests table without being seen.
To be a member of our runner team; you take pride in delivering exceptional guest service while helping us preserve a distraction free and exciting, movie-watching environment. A successful runner will eliminate a lot of stress and discord by communicating information between cooks and servers. They are the final eyes of the kitchen/bar responsible for inspecting all food and drink prior to leaving the kitchen/bar to be received by our guests. During and between shows, the team maintains a clean theater environment. While no two days are alike and we may get really busy; we are a group of people who promote teamwork, encourage a fun work environment, and share common goals of creating memorable experiences for our guests.
Picture yourself as a Food Runner where you would have the opportunity to:
Work with a smile. The vibe you set could make or break the guest experience.
Move like a ninja. Help our guests enjoy the movie by stealthily moving around the darkened theater to accurately deliver food orders - you are a silent warrior. If there is a guest who is being disruptive, inform a manager and the situation will be taken care of.
Work with a team. A clean house is a welcoming place and we want our guests to feel at home while visiting our theater. Youll be responsible for preparing the theaters for guests, cleaning, and keeping the service areas organized.
Be Prepared and ready to learn. This requires you to come on time and be ready to work, bring food to our guests in a timely manner, and are eager to learn new duties to advance your career.
Our Winning Combination - Alamo Drafthouse offers:
Competitive hourly pay (nonexempt position)
Career Growth: Most of our supervisory and management roles are filled internally
Benefits: 401(k) with employer matching contributions, medical, dental, and vision coverage available
Time Away: Vacation, Honeymoon Paid Time Off, Medical Leave, Paid Family Bonding (new child) Leave, and Sabbatical Leave
Perks: Employee-exclusive events, Free movies, Fun atmosphere, and MORE
Recipe for success:
You are good on your feet with the ability to stand/walk for 100% of the shift. Some locations have stairs and runners may need to go up and down them often throughout the shift; to you, these steps pose no hurdle to getting your work done.
You are dependable: You come to work on time, work well with a team and you dont mind working long hours, frequently on the weekends
Customer service is your mantra and will work to proactively at identifying problems and resolve them quickly
You are willing to learn and adhere to all applicable state health and/or alcohol compliance requirements (including getting licensed/certified when applicable)
Working with a team is easy and you can communicate written/orally in English
Fast-paced, takes initiative, flexibility, and high-pressure are not scary words to you - in fact, challenges fuel you to adapt and evolve
You are at least 18 years of age
Cool if you have it (but not expected):
You earned at least a High School Diploma/GED.
You have worked in a restaurant before
What are you waiting for? Apply today and welcome to the Alamo Drafthouse family.
To learn more about Alamo Drafthouse, visit: https://drafthouse.com
WORKING CONDITIONS: This position operates in a restaurant/kitchen setting. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, burns, slipping, tripping, and minimal exposure to cleaning chemicals. This job entails frequent exposure to steam, high temperatures, humidity and extreme cold. There is also frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items. The employee is often required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Alamo Drafthouse is passionate and dedicated to ensuring our companys mission and core values, every day, 365 days a year. Part of that is by training to and enforcing Alamo Drafthouses Code of Conduct with all staff and vendors.
Ensure every guest has an Awesome Experience and is excited to come back.
OUR CORE VALUES
Do the Right Thing
We strive to be a force for good and stand up for our beliefs in our company, in our industry, and in the world.
We apply our values inside and outside our four walls, creating neighborhood theaters that are deeply tied to the local community.
Give a Sh!t
We take pride in our work because we know it makes all the difference to our guests and teammates.
Like the crew of a certain Starship, we seek out new experiences and pursue innovation in all of our work.
Brand: Alamo Drafthouse
Address: 1120 S. Lamar Blvd Austin, TX - 78704
Property Description: Highball - Austin, TX
Property Number: RYQ