Los Angeles County Department of Human Resources - Los Angeles, CA4.2

Full-time$40,000 - $52,000 a year

October 9, 2018 at 8:00 a.m. (PST)

This examination will remain open until the needs of the service are met and is subject to closure without prior notice.

Open Competitive Job Opportunity

Assists, under close supervision, veterans and their dependents in preparation of routine claims for benefits.

This is the entry and training level in the series. Positions allocable to this class report to the Supervisor, Veterans Claims, and receive technical direction from a Veterans Claims Assistant III. Incumbents learn to perform the more routine tasks necessary in assisting veterans and/or their widows and dependents, and are assigned responsibility for assisting with applications and claims that are less difficult and complex in nature and spend a significant amount of time studying the laws regulations and operating procedures governing veteran's benefits. The positions must have the ability to understand rules, regulations, directives and legislation affecting veterans and establish cooperative working relationships with representatives of various Federal, State, County agencies and other public and private organizations involved in the provision of services to veterans and their wives and dependents.

Interviews veterans, dependents, and their survivors by gathering basic information; asking appropriate questions; etc. in order to determine basic eligibility for veterans benefits or other available services (i.e. local, county, state, federal).

Advises and assists applicants by advising on all (i.e. local, state, and federal) benefits (i.e. compensation, pension, vocational rehabilitation, health care, home loan, burial, etc.); accurately completing prescribed Veterans Administration (VA) forms; electronically submitting all VA claims activities, documents, and supporting evidences; etc. in order to secure all VA benefits for the client.

Explains applicable laws and regulations by reading and understanding relevant laws and regulations; attending mandated trainings provided by the California Department of Veterans Affairs; applying the rules and regulations; ensuring applicant understands the process, laws, and regulations applicable to the claims process; etc. in order to ensure the applicant obtains all VA benefits the applicant is entitled to by the Department of Veterans Affairs.

Acts as liaison with other governmental or private agencies concerned with the welfare of veterans, their dependents, and survivors by participating in community outreach and Board of Supervisor events; collaborating with community and local leaders; etc. in order to enhance or expand veterans services in the community.

Refers veterans, their dependents and survivors to other agencies by escorting clients to the partnering agency; by making house calls; calling/emailing/skyping the partnering agency to provide the referral for services; collaborating with community partners (i.e. local, state, federal and nonprofit) in order to enhance the quality of life and well-being of the veterans and their families.

Maintains records and prepares reports by accurately inputting data into VetPro; monitoring tickler reports, awards, and denials for accuracy; etc.; reviewing DVS 19, 20, 40, and MC reports; summarizing awards, denials; using a computer and appropriate software in order to receive reimbursement from the State of California in the form of subvention funding.

Submits appeals for unjust or incorrect decisions on claims by reviewing adverse rating decisions; advising the client on proper course of action/ next steps of appeals process; formulating arguments on behalf of the client; completing the prescribed forms; submitting appeals and additional evidence in a timely manner to the Department of Veterans Affairs in order to ensure the applicant obtains all VA benefits the applicant is entitled to by the Department of Veterans Affairs.

Two years' experience in the preparation of claims for veterans benefits or in responsible public contact work, such as interviewing, counseling, public relations or personnel work, in the Armed Forces or in a veterans agency or organizations.

A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions may be required.

2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

This examination will consist of multiple choice test weighted 100%. The multiple choice test will assess Reading Comprehension, Written Expression, Data Analysis and Decision-Making, Office Practices and Procedures, Customer Service, Achievement Orientation, Dependability, Customer Service Potential, Customer Focus, Conscientiousness and Retention.

Candidates must meet the Minimum Requirements and achieve a 70% or higher on the multiple choice test to be placed on the eligible register.


Applicants that have taken identical multiple choice tests for other exams within the last 12 months will have their multiple choice responses for the identical test part(s) automatically transferred to this examination.

This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and may not be allowed to re-take any identical test parts for at least 12 months.

Notices of Non-acceptance and Final Result Letters will be sent via mail (USPS). Multiple choice test scores cannot be given over the telephone.

Study guides and other test preparation resources are available to help candidates prepare for employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at Please click on "Find A Job" and then "Job Search Toolkit". Test preparation information is located under the "Employment Test Assistance" section.

You can also access test preparation for the computerized portion of the test by going to While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months from the date of promulgation.
Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.

The eligible register resulting from this examination will be used to fill a vacancy in the Department of Military and Veterans Affairs.


Applications MUST be filed online only. Applications submitted by U.S. Postal Mail, fax or in person will not be accepted. We must receive your application by 5:00 p.m., Pacific Standard Time on or before the last day of filing.

To apply for this examination, click on the green "APPLY" button located on the upper right corner for this posting. You can also track the status of your application using this website.

Fill out your application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the minimum requirements. Provide any relevant education, training and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be disqualified.

Please include your Social Security Number for record control purposes. Federal Law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD: All applications must file their application online using their own user ID and password. Using a family members or friends user ID and password may erase a candidates original application record.

ADA Coordinator Email:
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922
Department Contact Name: Annie Wong
Department Contact Email: