HR Representative

Popular - San Juan, PR4.1

Full Time Opportunity

General Description

The Human Resources Representative role in the Learning and Development department is responsible of coordinating all training logistics associated with the corporate learning offerings.

Essential Duties and Responsibilities

Coordinate with external and internal resources/facilitators all the scheduling for the assigned learning activities.
In charge of all electronic training attendance record keeping following established guidelines using our LMS.
Plan, prepare and monitor the production of all training materials for each session.
Ensures that all training session requirements are met according to course design and specifications (room setup, necessary materials and facility conditions, among others).
Provide support to on-site facilitators to guarantee that the learning experience occurs as designed.
Administer, scores, keeps record and inform results of different course tests as defined by internal processes and guidelines.
Administer, scores and keeps record of course satisfaction survey results for each session.
Proactively identifies and communicates to the Specialist, any observed situation or opportunity area of the session.
Prepare reports and presentations for their learning projects.
Other responsibilities may include management of invoices and program budget, update of training materials, generate learning activities reports, and support some e-learning design technical activities such as: voice recording, uploading of the file to the LMS and write scripts, among others.
Minimum Education

Bachelor’s Degree in Business Administration or Arts, from a recognized and accredited college, with a concentration on Human Resources, Labor Relations or Psychology.


A minimum of two (2) years of experience in coordination or human resources functions.

Other Qualifications

Project Management: Ability to work under pressure with minimum supervision. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, work with multiple tasks, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills
Computer and technological skills: Advanced knowledge of: MS Excel, Word and PowerPoint and other presentation software
Instructional design: Knowledge in developing content using practical adult learning methodologies
Operational/Regulations Processes: Knowledge of resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly, and implement changes..
Excellent customer service, task coordination and problem solving skills.
Self-directed with demonstrated high levels of productivity.
Able to multi-task many projects, with minimal supervision, simultaneously with a positive attitude ensuring attention to detail, and accuracy within the required timeframe.
Excellent interpersonal and teamwork/partnering skills with both internal and external colleagues.
Excellent ability to write and design learning presentations.
Willing to travel to different regional training centers located on the metro and other areas, if required.
Excellent oral and written communications in both Spanish and English.
Intermediate or advanced proficiency of MS Office: Word, Outlook, PowerPoint & Excel, ZAP y SAP/ERP, among others. Success Factors knowledge is a plus.



Analytical Discipline

Collaboration & Teamwork

Change Agent

Customer Centric

Self Development

Business Excellence


Popular Inc., is an Equal Opportunity Employer