This position is located at Charleston (65) DMV Field Office in Mt. Pleasant SC The Assistant Branch Supervisor I is an entry-level management position designed to assist the Branch Office Manager and Assistant Branch Supervisor II (where applicable) with duties including but not limited to the day-to-day operations of a branch office. Duties will include assisting the manager with select or designated personnel matters, inventory, implementation of agency policies and procedures, as well as provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes. The Assistant Branch Supervisor I will complete agency reporting and performance analysis as required by management.
Serves as manager-in-training capable of performing the duties assigned to Branch Office Managers and Assistant Branch Supervisors II, including but not limited to the ability to direct, plan and coordinate the activities necessary for the day-today office operation of a branch office. Performs and assists with audits of offices and associated entities operating under the agency's enforcement areas. Will be capable of holding office meetings and conducting training on behalf of office management to advise staff on new and existing policies and procedures. Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly and quarterly reports. Guides subordinate employees on DMV policy and procedures. Examines, accepts, prepares, enters, and prints all documents required in issuing driver's license, beginner permits, and identification cards for all classes; original, renewal, duplicate, transfers, temporary and replacement vehicle registrations, license plates, permits and/or titles. This includes request for repossessed, abandoned, salvages, homemade and rebuilt vehicles. Performs edits of the customer name and address fields. Processes Motor Voter Registration request. Researches suspension inquiries, modifies driver record status, and clears suspensions. Processes international registration credentials and issues automobile dealership licenses. Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements by phone and in-person. Greets and directs customers to appropriate areas of the office. Collects all required fees and donations for the Gift of Life Trust Fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales tax and makes weight adjustments to the vehicle record file.
Minimum and Additional Requirements
A high school diploma and three (3) years of related experience. Knowledge of DMV laws, regulations, policies and procedures. Ability to learn and explain all vehicle and driver policies and procedures to DMV customers and employees. Ability to communicate, both orally and in writing. Proficient in basic computer skills and experience with Microsoft Outlook, Excel, and Word. Proficient in Phoenix. Ability to establish and maintain effective working relationships with agency personnel and the general public. Capable of performing management duties as outlined by Branch Office Manager. Ability to successfully complete Manager's training.
Must attend required training. Training will consist of (4) days in Blythewood. All Assistant Branch Supervisor I's must successfully complete four assessments with a score of 80% or better on each assessment. Any employee that scores below 80% on any assessment will be terminated from their position for failure to successfully complete the training requirements.
The Administrative Assistant/Assistant Branch Supervisor I reports to the Branch Office Manager and assists the manager with the day to day operations of the Branch Office after a period of training.
Limited overtime may be required to meet departmental deadlines or to serve all customers. Must be able to lift 50 pounds. The work may require sitting for prolonged periods of time and significant time spent at a computer terminal, or constant movement up and down as required to handle the needs of customers.