The primary purpose of this position is to manage the operation of an individual store in particular markets in an efficient manner while maximizing sales, margin and profitability. Enforce company policies and procedures while ensuring directives and all daily activities deliver against the expected operating standards, merchandising programming and budgeted financial targets. This position promotes and drives customer service. Successful performance of this position requires the performance of managerial tasks with independent judgment and discretion. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and applicable laws.
In exercising his or her independent judgment and discretion, the associate is responsible for performing the functions below, in addition to other duties as assigned:
- Lead store associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
- Attend to opening and closing the store and maintain proper accountability for cash handling and company banking.
- Manage an individual store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to ensure operating EBITDA and income are achieved.
- Ensure via the use of Staffworks/Work Force Management that labor is scheduled to meet customer service needs and complete operating activities and ensure the same standards of operation are enforced in the pharmacy department.
- Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; and resolve complaints.
- Provide leadership and development for associates by communicating career opportunities, provide regular performance feedback, and demonstrate SMILE and
- RAPTAR behaviors to both external and internal customers and associates.
- Manage adherence to all regulatory and compliance legislation and policies.
- Perform all job duties necessary to providing a clean, safe, and pleasing environment to customers and associates by following company standards for safety regulations and overall store appearance both inside and outside of the store; maintain and follow rules in Clutter Free.
- Maintain merchandise standards according to the POMP manual, profit planner, corporate plan-o-grams and on-going merchandise information.
- Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results.
- Manage store’s vendor relationships.
- Responsible for price accuracy of goods in the store.
This position directly supervises store associates and carries out supervisory responsibilities in accordance with Rite Aid policies and applicable laws.
*All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Rite Aid brand and strategy.
Experience / Requirements
- In accordance with state law, candidates must satisfy minimum age requirements to sell and/or supervise the sale of alcohol and/or tobacco products.
- Ability to pass drug test.
- Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
- Ability to preserve confidentiality of information.
- Ability and willingness to move with purpose and a strong sense of urgency.
- Ability to work weekends and extended days on a frequent basis.
- Ability to work day or evening hours.
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks/projects.
- Familiarity with industry/technical terms and processes.
- Ability to work within strict time frames and deadlines.
- Completion of Store Management training programs.
- Completion of required HIPAA training and all other required regulatory compliance training.
Bachelor’s degree (BA/BS) in Business, or a minimum of four (4) years experience in retail, or one year management experience; or equivalent combination of education and experience
Job Type: Full-time
- management: 1 year
- food service, retail, or customer service: 4 years