Description:
Team Lead – Client Solutions
The FTS Client Solutions Team Lead is truly a functional trailblazer, a continuous learner, and an integral member of the FTS team. Building relationships and providing premium-level service to clientele and candidates is absolutely required. The Team Lead will continuously exude the following FTS Core Virtues:
Trust | Be Yourself | Community | Ownership | Think “Better”
Check out our culture deck:? https://ftsco.com/wp-content/uploads/2023/07/Culture-Deck-2023.pdf
Benefits:
-
Competitive base salary + monthly team bonuses + uncapped commission plan with no draw or minimum threshold
-
Great healthcare, dental, and vision plans with employer contribution
-
401k with match
-
Unlimited PTO & paid holidays
Duties & Responsibilities
Management Duties (20%)
Direct and develop the Client Solutions team:
-
Manage the day-to-day activity and execution of each Client Solutions Manager on the team. This includes and is not limited to:
-
Weekly activity
-
Priority metrics
-
PSOP execution
-
Revenue goals, planning & organization
-
Act as a positive catalyst for the Client Solutions team.
-
Serve as process Subject Matter Expert (SME) or the Client Solutions division of FTS.
-
Proactively identify opportunities for improvement within the Production Standard Operating Procedure (PSOP).
-
Assist internal hiring efforts with involvement in interview process.
-
Monitor and drive daily utilization of Client Solutions software and supporting tools.
-
Assist onboarding, development, and mentoring of new Client Solutions Managers.
-
Assist Managing Directors in daily stand-up meetings.
-
Assist Managing Directors in running weekly team Level 10 (L10) meetings.
-
Drive progress in division-wide meetings; Job Board Collaboration, etc.
-
Work closely with the Recruiting and Operations teams to provide high-quality deliverables for FTS partners.
-
Work closely with leadership to carry out company-wide initiatives.
-
Drive significant month-end sense of urgency around all things production.
Individual Contributor Duties (80%)
Manage clients through all stages of sales lifecycle for FTS clients, including:
-
Cultivate and foster new & existing client relationships through cold calls, emails, client meetings (in-person & video).
-
Cross sell all FTS service lines.
-
Build on existing market share & create new revenue streams.
-
Attend relevant networking events and opportunities.
-
Research, implement, and leverage new technologies to drive business development efforts.
-
Hold responsibility for continuous client pipeline and initiatives.
-
Provide clients with consultative advice and approach to identifying the proper talent required to help fill open requirements, meet certain project initiatives, and move their business forward.
-
Collaborate with the recruiting team in order to successfully manage customer delivery in the form of top talent hires and a 10/10 experience.
-
Perform research to stay informed with industry standards, regulations, and developing technologies.
-
Other duties as assigned.
Positively Contribute & Drive Forward the Internal Company Culture
-
Each employee plays a major part in maintaining the FTS brand, reputation, and culture, both internally and externally.
-
Each employee’s opinion, advice, or criticism is welcomed and encouraged to shape and extend our brand and what we stand for.
Requirements:
Skills & Experience
Minimum Education/Experience:
-
Associate degree from two-year college or equivalent combination of education and experience
Preferred Education/Experience:
-
Bachelor’s degree from four-year college or equivalent combination of education and experience - Concentration in business or related field preferred
-
2+ years’ experience in recruiting/staffing
Skills Required:
-
Target driven & motivated
-
Competitive
-
Proven sales record
-
Growth mindset
-
Exceptional written & oral communication
-
Balanced energy & work ethic
-
High regard for ethical behavior
-
Entrepreneurial mindset
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Knowledge of Microsoft Office Suite.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
