CDS Support Representative

NFI Industries - Irving, TX3.2

Full-timeEstimated: $25,000 - $31,000 a year
The CDS Support Representative will be in a support roll that will assist the CDS team with day-to-day activities and provide carriers/drivers information on NFI Brokerage shipments. This is a second shift position.

Essential Duties & Responsibilities:
Receive inbound phone calls from carriers / drivers / shippers that have a need for information related to their order. This may include providing information such as addresses or directions to a given location.
Utilize Brokerage TMS systems to address issues and document interaction with client / vendor.
Deal directly with carriers for tracking and tracing (via on-line tracking tools or through telephone contact).
Follow specific escalation process in the event of major service failure / issue.
Respond promptly to carrier needs.
Provide the Sales/Carrier reps with real time information where required.
Accurate and timely entry into operation system of loads status
Other operational duties as they relate to the assistance of the CDS staff

Associates or Bachelor's degree required
Background in sales prefered
Knowledge of customer service principles and practices.
Communication skills – verbal and written.
Listening skills.
Customer-focused team player.
Time management skills.
Computer knowledge of Internet email and MS Office (Word, Excel, Power Point).
Well organized with high attention to detail and accuracy.

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.